Site Reliability Engineering Manager

Fortive•Austin, TX

12h

About The Position

Accruent is seeking an experienced Site Reliability Engineering Manager to lead and evolve its Site Reliability Engineering practice. The role leads a global team responsible for the reliability, scalability, security, and operational excellence of cloud-based SaaS platforms, while shaping the standards, operating model, and engineering practices needed to support sustainable growth. The manager works closely with Engineering, Product, Security, Support, and Technology leadership to strengthen platform resilience, expand automation, improve operational maturity, and deliver dependable customer experiences. The Site Reliability Engineering Manager will establish and mature a consistent SRE operating model across Accruent’s SaaS platforms. The role is accountable for building team capability, defining reliability standards, reducing operational risk and manual effort, and ensuring service health is managed through measurable objectives and evidence-based decision-making. Working across Cloud Operations and Product Engineering, the manager will help embed reliability as a shared responsibility throughout the technology organization. Success will be demonstrated through measurable improvements in service reliability, resilience, customer experience, and operational maturity. The role should reduce operational overhead through automation and process improvement, strengthen security and governance outcomes, and deliver cloud optimization without weakening service quality. The manager will also develop an engaged, capable SRE team, build strong cross-functional partnerships, contribute visibly to Accruent’s cloud operations strategy, and support the sustainable growth of its SaaS platforms.

Requirements

8+ years of experience in Site Reliability Engineering, Cloud Operations, DevOps, Infrastructure Engineering, or a related discipline.
3+ years of experience leading technical engineering teams.
Demonstrated experience managing technical workforce transitions, capability development, or the progression of Systems Engineers into SRE roles.
Proven experience supporting large-scale SaaS platforms in Microsoft Azure.
Strong understanding of reliability engineering and operational excellence practices, including service level indicators, service level objectives, error budgets, and observability.
Experience leading incident management, problem management, disaster recovery, and resilience programmes.
Practical experience with Infrastructure as Code, CI/CD, automation, monitoring, and cloud security practices.
Strong communication, stakeholder management, and leadership skills, including the ability to explain technical risk and priorities to senior audiences.
Demonstrated ability to lead teams through change and drive cross-functional collaboration.

Nice To Haves

Experience leading or supporting an SRE transformation or establishing an SRE operating model.
Experience operating large-scale, customer-facing SaaS environments.
Experience leading globally distributed engineering teams and follow-the-sun operations.
Knowledge of container platforms, cloud-native architectures, and modern observability tooling.
Experience driving cloud optimization and FinOps initiatives.
Relevant cloud, security, or service management certifications.

Responsibilities

Lead, mentor, and develop a globally distributed team of Site Reliability Engineers.
Manage the transition of Systems Engineers into SRE roles by defining competencies, establishing development pathways, and providing coaching, practical experience, and support.
Set team goals, expectations, and development plans aligned with business priorities; foster ownership, collaboration, innovation, and continuous improvement.
Support hiring, onboarding, succession planning, career development, and capability building across the team.
Define and execute the SRE strategy and roadmap, focused on platform availability, scalability, resilience, and operational simplicity.
Promote reliability-focused engineering and the consistent use of automation, standardization, observability, and measurable service objectives.
Lead response during major incidents and customer-impacting events, coordinating restoration activities.
Strengthen problem management through root cause analysis, corrective actions, and disciplined follow-through.
Lead disaster recovery, resilience testing, and business continuity initiatives, ensuring recovery capabilities are understood, exercised, and improved.
Work with Cloud Operations leaders to align SRE priorities, operating practices, resource plans, and transformation activities.
Partner with Engineering, Product, Security, and Support to connect operational priorities with product roadmaps, customer needs, and business objectives.
Use operational insight to influence technical decisions, improve platform health, and provide senior leaders with evidence-based recommendations on reliability, risk, capacity, and investment priorities.
Work with Security and Governance teams to strengthen platform security, reduce operational risk, and support compliance and vulnerability management.
Establish continuous improvement informed by service data, operational metrics, automation opportunities, and emerging technologies, including responsible use of AI-enabled solutions.
Support cloud optimization and capacity planning by balancing reliability, performance, scalability, and cost.
Identify opportunities to simplify operations, improve resource utilization, and reduce avoidable cloud spend without compromising service quality or resilience.