Software Engineering Manager-Site Reliability

PNC•Strongsville, OH

2d•$100,100 - $185,900•Onsite

About The Position

The Software Engineering Manager within PNC’s Site Reliability-DnA Data Ops Enterprise Data organization leads a team responsible for reliability, scalability, and operational excellence for mission-critical platforms that support PNC’s digital experiences. The role combines technical leadership, hands-on problem solving, production support, and people management. It is based in a PNC Technology Hub in Pittsburgh, PA; Strongsville, OH; Birmingham, AL; Dallas, TX; or Phoenix, AZ, and requires weekly office attendance. PNC describes the position as in-office and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role supports the Site Reliability Center’s focus on operational excellence by helping infrastructure, platforms, and applications meet onboarding standards that improve reliability, enable proactive issue resolution, and reduce customer impact. The manager works across application, infrastructure, and security teams to support stable, reliable, and secure technology services. The position leads service improvement, preventive reliability practices, observability, automation, cross-functional collaboration, and a blameless culture of continuous learning. The manager leads and develops SRE and related teams; oversees incident response, production support, problem and change management, monitoring and observability, resiliency, performance, automation, and operational governance. The role includes leadership of distributed teams in a global 24x7 operation and participation in on-call leadership rotations. After-hours availability, including evenings, weekends, and holidays, may be required for incidents, change events, escalations, and business continuity. The position also manages development projects, development teams, and application support functions; oversees multiple application programming and analysis projects involving development, installation, and maintenance; monitors ongoing compliance with quality standards; supports staff growth and teamwork; and analyzes applications to ensure they meet business needs and specifications. Candidates must demonstrate customer focus and effective risk management. PNC’s people-manager expectations include intentionally building inclusive teams, modeling company values, enabling change, taking ownership of results, and developing employees. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

At least 5 years of related or industry-relevant experience.
At least 3 years of management experience.
Strong experience in Site Reliability Engineering, Production Support, or DevOps.
Proven ability to lead teams in high-availability enterprise environments.
Deep understanding of incident, problem, and change management frameworks.
Hands-on knowledge of monitoring tools, cloud and infrastructure platforms, and automation.
Experience improving system reliability, observability, and operational maturity.
Strong communication skills and ability to lead in high-pressure situations.
Bachelor’s degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Appropriate knowledge, skills, and abilities for the role.
The role requires weekly office attendance and may require availability outside standard business hours, including evenings, weekends, and holidays.
Must be eligible for employment without PNC visa sponsorship; PNC does not participate in STEM OPT for this position.

Nice To Haves

Experience with OCP and Linux/Windows infrastructure.
Experience with MongoDB and Cassandra; database experience with Oracle and SQL is also referenced in the posting.
Working knowledge of Elasticsearch, Redis, MQ, and Kafka.
Preferred skills: AI Platforms, Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Automation, Process Improvements, Release Management, Software Solutions, and User Experience (UX) Design.
Competencies: Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), and System Testing.

Responsibilities

Manage, coach, and develop SRE and related teams; set goals, drive accountability, support talent and performance management, and foster ownership, innovation, and continuous learning.
Partner with cross-functional stakeholders to align technology work with business objectives and promote DevOps/SRE practices.
Provide after-hours operational leadership and participate in on-call leadership rotations for critical services, major incidents, change events, escalations, and continuity needs.
Lead end-to-end response to major P1/P2 incidents, including triage, diagnostics, troubleshooting, remediation, service restoration, stakeholder communication, and post-incident reporting and documentation.
Serve as an escalation point for complex production issues across applications, Linux/Windows infrastructure, databases, middleware, and integrations; oversee log, metric, and system analysis and batch/ETL monitoring and recovery.
Lead root cause analysis for major and recurring incidents, ensure problem records are owned and resolved, drive permanent fixes, identify trends, and promote knowledge sharing through runbooks, knowledge articles, and error catalogs.
Oversee production change and release execution, including readiness, testing, rollback plans, risk assessments, CAB participation, post-implementation reviews, and improvements to change success and production defect rates.
Build and optimize monitoring, dashboards, alerting, event management, and observability; tune alerts to improve signal-to-noise and enable proactive issue detection.
Improve availability and resiliency of critical systems; oversee disaster recovery, failover, and continuity testing, eliminate single points of failure, and improve MTTR, uptime, and service reliability.
Guide capacity planning and performance tuning, partner with development teams on performance-driven design, and optimize system configurations for efficiency and throughput.
Manage distributed teams supporting critical systems around the clock and participate in leadership escalation and on-call rotations.
Identify and implement automation for incident remediation, monitoring and alerting, deployment and validation; standardize runbooks and automation frameworks, reduce manual effort and toil, and improve operational metrics.
Maintain enterprise policy and regulatory compliance; support audits, vulnerability remediation, and risk controls; ensure accurate operational documentation and champion security, access management, and data governance.
Manage development projects, development teams, and application support functions; oversee application development, installation, and maintenance projects.
Monitor adherence to quality standards, support professional growth and teamwork, and analyze applications to ensure they meet business needs and specifications.
Demonstrate customer focus and assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework.
Build inclusive teams, model PNC values, enable change, own results, and develop employees.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.