Manager Site Administrator - East Compton Clinic

MLK Community Healthcare•Compton, CA

About The Position

The Site Administrator is responsible for successfully managing the day-to-day operations of all Martin Luther King Community Medical Group (MLK CMG) sites. This role involves selecting, training, and evaluating site employees (excluding provider personnel), and providing physicians and allied health professionals with the resources needed to meet patient needs and achieve the strategic and financial objectives of MLK CMG. The Site Administrator also contributes to the development and implementation of site policies and procedures, oversees site expenditures and financial performance, ensures regulatory compliance, and provides leadership in staff development, process improvement, and site business development. Additionally, this role assists in negotiating and managing MLK CMG contracts, including rental and purchasing agreements.

Requirements

Bachelor’s degree required. Candidates with at least 5 years of experience can be considered and are required to obtain degree within 12 months from start date.
Minimum 5 years of work experience.
3 or more years in healthcare management preferred.
Must be able to relate well to patients, clinicians, employees, and other professionals.
Must be able to handle confidential issues with discretion.
Must be able to understand the goals of the practice and work to obtain these goals independently as well as in collaboration with clinician partners.
Must have working knowledge of managed care and other current health insurance arrangements.
Bi-lingual in Spanish and English required.

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration or Nursing preferred.
Healthcare industry experience within managed care and/or medical group operations environment preferred.

Responsibilities

Overseeing the overall management of a Health Center (Site) in designated areas including: Strategic, Financial and Operations Management; Patient Care Coordination, Patient Satisfaction and Clinical Outcomes; Teammate Management; and Risk Management, Audit and Compliance.
Full accountability for non-clinician teammates within assigned Site, including but not limited to hiring, mentoring, professional development, annual review, compensation adjustment, corrective actions and termination.
Planning, coordinating, directing and monitoring all operational and financial aspects of the site in conjunction with other clinician or non-clinician teammates.
Providing effective leadership to managers, supervisors and teammates in overseeing the delivery of high-quality, cost-effective patient care.
Developing Site budget for overall membership growth and operational expenses, including capital budgets.
Reporting monthly on membership, operational expense, and other P&L variances to budget; researching and monitoring budget variations and mitigating unfavorable variances.
Reviewing, authorizing and monitoring expenditure reports in accordance with company policies and procedures.
Ensuring adequate clinician and support staffing levels are maintained to provide appropriate and timely care to patients.
Reviewing and monitoring teammate capacity and utilization and managing changes in hours or FTEs to ensure operational efficiency and compliance with appropriate company and regulatory policies.
Developing Site level strategies to ensure membership goals are met for each line of business.
Implementing plans to continually enhance services provided by accountable departments and functions.
Working with Clinical Pod Lead Physician to resolve clinician-related issues and enhance provider satisfaction.
Monitoring patient satisfaction through various programs such as the formal complaint process, new patient survey, etc. and developing patient satisfaction improvement strategies to meet patient satisfaction goals.
Ensuring Patient Intervention Reports (PIRs) are distributed at each patient visit, evaluated for completion and cleared in the system as needed.
Monitoring current clinical outcome initiatives, such as STAR, P4P, CHAPs, to ensure that established goals are met.
Ensuring active and ongoing patient outreach through pursuit processes to support Quality Initiatives.
Proactively managing high risk patient lists to avoid preventable admissions or readmissions or identify other patient needs.
Monitoring daily census and discharge reports to ensure appropriate follow up is provided to all discharged inpatients.
Guiding and developing non-clinical teammates to ensure they are meeting performance expectations; mentoring, coaching, and counseling as needed for professional development.
Encouraging staff participation in Site Huddles and soliciting staff suggestions and ideas on process improvement.
Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, performance evaluations, and disciplinary actions.
Recognizing teammates for performance that achieves goals related to Patient Satisfaction, clinical outcomes and teamwork.
Ensuring that management teammates understand DMG Teammate Policies and Handbook and other regulatory requirements affecting employment in Sites.
Ensuring continuing education programs are offered and taken timely to keep staff up-to-date on nursing practices, universal precautions, worker/patient safety, and other policies and procedures as required.
Ensuring that Site meets all internal and external Standards of Conduct as well as all legal and regulatory requirements.
Proactively ensuring Site is prepared for planned or surprise DHHS, Health Plan, or internal audits.
Ensuring compliance with state Worker Compensation and OSHA safety training requirements.
Overseeing compliance with state or federal regulations of the Injury Prevention and Safety Training Program.
Overseeing compliance with DMG policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies).
Using, protecting, and disclosing HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Ensuring the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency audit.