Manager, Service Tools and Systems

Allison Transmission•Indianapolis, IN

5d•Onsite

About The Position

This is an exciting opportunity in Indianapolis, IN for a Manager, Service Tools and Systems! The Manager, Service Tools and Systems ensures that the Allison service channel has the electronic service tool software it needs to troubleshoot and diagnose, as well as has the essential tools to repair and service all Allison Transmission products. The role is also responsible for ensuring that the electronic tools (Allison DOC, TCM Reflash, and VCP) and essential tools are kept up-to-date as the products change, and that new tools are developed as needed. The Manager, Service Tools and Systems also leads the Calibration Support Service Engineer who provides calibration change support and TCM reflashing support to the Allison service channel, and responds to Allison DOC support inquiries.

Requirements

Bachelors Degree in Electrical or Mechanical Engineering
Proficiency in SAP and Microsoft Office Suite
Effectively and clearly communicate in both written and verbal means, including good presentation and public speaking skills
Experience
Strong service channel focus
Project / Program management experience for related products
High level of interpersonal skills to work effectively with others
Demonstrated ability to achieve results
Ability to handle multiple tasks
5-8 years of experience in related field
2 years of leadership experience preferred

Nice To Haves

MBA preferred

Responsibilities

Understand the evolving business and technical needs of the Allison service ecosystem
Management of Allison electronic and essential tool suppliers including daily management, review, selection, negotiation to ensure delivery of tool program objectives
Assure software change requests are created to define tool deliverables
Supervise work with electronic and essential tool suppliers to execute tools-related projects
Work with tools suppliers in the development and validation / testing phases
Lead the vendor contractual relationship in collaboration with Legal and Purchasing to make sure we have reliable vendors, and meet our profitability and program objectives.
Maintain annual electronic tools budget and 5-year capital project forecast
Provide tier 3 technical support for the electronic tools
Own communication plans related to tool offerings, including creation and maintenance of various service documents (Service Information Letters, Allison DOC User Guide, etc.)
Maintain effective communication with various internal departments such as service engineering, IS&S, control engineering, and software engineering
Represent the Aftermarket organization on Allison’s cross-functional Controls System Team via delegate
Lead and develop team members including the Electronics Tools Program Specialist, Aftermarket Business Development Analyst, and the Calibration Support Service Engineer
Conduct team member performance reviews
Ensure Calibration Support Service Engineer meets required deliverables, service expectations.
Perform other duties as assigned.