Manager, Service & Repair, Global Business Product Owner (BPO)
About The Position
We are searching for the best talent for a Manager, Service & Repair – Global Business Product Owner (BPO) to join our MedTech team. Purpose: We are seeking a Global Business Product Owner (BPO) to lead Service & Repair capabilities within the Butterfly CXM transformation. This role serves as the voice of the business, owning requirements, process development, and adoption digital solutions globally. Over a two-year duration (with potential to extend), the BPO will partner across Business, IT, and Program teams to ensure solutions are well-defined, delivered successfully, and fully adopted—driving measurable improvements in service efficiency and customer experience.
Requirements
- Bachelor’s degree or equivalent experience
- 8+ years consistent track record in Service, Commercial Operations, or related roles
- Experience in business transformation, product ownership, or process improvement
- Strong understanding of Service & Repair operations
- Consistent track record of leading change, adoption, and partner alignment
- Strong facilitation, influencing, and interpersonal skills
- Data-driven approach with experience measuring adoption and operational impact
Nice To Haves
- Experience with CRM/CXM platforms (e.g., Microsoft Dynamics)
- Agile / product ownership experience (backlog, user stories, refinement)
- Organizational change experience or certification (e.g., Prosci)
- Experience crafting and delivering training programs
Responsibilities
- Own Service & Repair business requirements, process optimization, capability roadmap, and backlog prioritization
- Translate business needs into user stories and lead backlog readiness and prioritization
- Partner with IT and Product teams to deliver product in alignment with business need
- Lead organizational change and adoption strategy the Service & Repair Experience
- Drive clear, business-focused communications that reinforce value and desired behaviors
- Act as a transformation advocate, engaging partners and ensuring alignment across functions
- Define and support role-based training and enablement for business users
- Ensure training, communications, and documentation are aligned to support adoption
- Drive capability building to sustain new ways of working post-launch
- Support testing, deployment, and post-launch stabilization
- Facilitate workshops and cross-functional forums to drive decisions and resolve issues
- Gather feedback and drive continuous improvement to improve outcomes
- Establish and supervise achievement of targets related to adoption, service efficiency, and process performance
- Hold accountability for ensuring business benefits are realized and sustained
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
