Manager, Service Development & Workforce Planning - BRTA

Keolis America•Pittsfield, MA

19h•Hybrid

About The Position

The Manager, Service Development & Workforce Planning is responsible for optimizing the transit system through data analysis and strategic adjustments to routes and schedules. This role also involves managing workforce scheduling, rostering, and absenteeism to ensure efficient operations and adherence to company policies and union agreements. The position requires collaboration with various departments, including Marketing, Operations, and Training, to implement service changes, manage projects, and address operational challenges.

Requirements

Must be over 21 years of age.
High School Diploma or equivalent.
Ability to work without direct supervision.
Ability to read, write and speak English.
Ability to work flexible schedules that may include nights, weekends, and holidays.
Ability to work in a union environment.
Knowledge of transit scheduling software platforms (i.e Trapeze FX, Blockbuster, Optibus, Hastus).
Computer literate.
Well versed on Microsoft Office 365 applications (i.e. Outlook, Excel, Word, PowerPoint).
Minimum three (3) years of transit industry experience.
High level of attention to detail.
Effective communication skills, both written and oral.
Strong organizational planning skills.
Strong practical skills.
Strong analysis and problem-solving skills.
Basic math skills.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Knowledge of the Berkshires, Lennox, or Pittsfield Mass area is a plus.

Responsibilities

Optimizes the transit system by analyzing route performance data, ridership data, and trends.
Makes necessary route and schedule adjustments in accordance with service change schedules.
Works closely with BRTA Marketing and Ambassador Staff to prepare service change outreach information, pop-ups, and onboard materials.
Prepares Title VI analysis and information related to service changes.
Re-designs system routes and spearheads route studies and network re-designs in collaboration with BRTA.
Serves as the Project Manager for BRTA Community Shuttle/ Microtransit implementations.
Collaborates with BRTA Marketing for route schedule, maps, and website updates related to passenger-facing service collateral.
Prepares long-term service detours in collaboration with Dispatch and Operations Teams.
Ensures daily schedules produced are achievable, efficient, utilize technological tools, and comply with BRTA and Keolis policies.
Reviews payroll to revenue hours and daily overtime hours against the shift bid to ensure efficient maximization of resources.
Adjusts schedules based on data trends and prepares for permanent improvements with the next scheduled shift bid.
Manages Bus Operator time off requests, approves or denies based on daily allotment and CBA, and ensures replacement coverage.
Prepares the daily markup for the following service day and up to 3 days ahead.
Communicates regularly with Managers of Operations and the Supervision Team regarding challenges, discrepancies, or improvements.
Attends scheduling committee meetings and acts on valid feedback for improvements.
Meets with the Training Department daily to identify needs for Instructor resources and re-training requirements.
Tracks all Bus Operator Absenteeism and prepares corrective action to be issued through respective Managers of Operations.
Prepares service run cuts/ bids in collaboration with department heads and the union.
Ensures the Dispatch Control System is functioning and consistently updated.