Manager, Service Development & Workforce Planning - BRTA

Keolis Canada•Pittsfield, MA

1d•$73,000 - $80,000•Hybrid

About The Position

The Manager, Service Development & Workforce Planning is responsible for optimizing the transit system through data analysis, route performance evaluation, and schedule adjustments. This role also involves managing workforce scheduling, rostering, and absenteeism to ensure efficient operations and adherence to company policies and collective bargaining agreements. The position requires collaboration with various departments, including Marketing, Operations, and Training, as well as the union, to implement service changes and manage personnel effectively.

Requirements

Must be over 21 years of age.
High School Diploma or equivalent.
Ability to work without direct supervision.
Ability to read, write and speak English.
Ability to work flexible schedules that may include nights, weekends, and holidays.
Ability to work in a union environment.
Knowledge of transit scheduling software platforms (i.e Trapeze FX, Blockbuster, Optibus, Hastus)
Computer literate.
Well versed on Microsoft Office 365 applications (i.e. Outlook, Excel, Word, PowerPoint)
Minimum three (3) years of transit industry experience.
High level of attention to detail.
Effective communication skills, both written and oral.
Strong organizational planning skills.
Strong practical skills.
Strong analysis and problem-solving skills.
Basic math skills.

Nice To Haves

Knowledge of the Berkshire, Lynx, Pittsfield Mass area is a plus.

Responsibilities

Optimizes the transit system, analyzes route performance data, ridership data and trends, makes punitive route and schedule adjustments as necessary in accordance with service change schedules.
Works closely with BRTA Marketing and Ambassador Staff to prepare service change outreach information, pop-ups, and onboard materials.
Prepares Title VI analysis and information related to service changes.
Re-designs system routes, spearheads route studies and network re-designs in collaboration with BRTA.
Serves as the Project Manager for BRTA Community Shuttle/ Microtransit implementations.
Collaborates with BRTA Marketing for route schedule, maps and website updates related to passenger facing service collateral.
Prepares long term service detours, works in collaboration with Dispatch and Operations Teams.
Ensures daily schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in accordance with BRTA and Keolis policies and procedures.
Reviews payroll to revenue hours, daily overtime hours against the shift bid to ensure efficient maximization of resources. Adjusts as required based on data trends and prepare for permanent improvements with the next scheduled shift bid.
Ensures appropriate management of Bus Operator time off requests, approves or denies based on daily allotment in accordance with the CBA and ensures replacement coverage.
Prepares the daily markup for the following service day and up to 3 days ahead.
Communicates regularly with the Managers of Operations and Supervision Team regarding challenges, discrepancies, or improvements that could benefit the team.
Attend scheduling committee meetings, acts on feedback received that is valid for improvements.
Meets with the Training Department daily to identify the needs for Instructor resources and re-training requirements.
Tracks all Bus Operator Absenteeism and prepares corrective action to be issued through respective Managers of Operations.
Prepares service run cuts/ bids working in collaboration with department heads and the union.
Ensures Dispatch Control System is functioning and is being consistently updated.