Manager, Service Delivery - Data Center

Parkland Health

2d

About The Position

The Manager, Service Delivery is responsible for managing highly complex projects or processes and overseeing work performed by lower-level professionals. The role involves coaching, mentoring, reviewing, and delegating work; communicating with senior leadership and internal and external contacts; and influencing departmental concepts, practices, and approaches.

The position works toward operational, functional, and business targets with significant impact on departmental results. As a recognized subject matter expert, the manager helps develop improved products, processes, and systems, contributes to departmental goals and planning, and manages large projects or processes that span beyond the department. The role requires mastery of a specialty area, knowledge of industry practices and related areas, and the ability to evaluate situations using information from multiple sources.

Requirements

• Bachelor's degree; experience may be substituted for education.
• 8 or more years of IT infrastructure experience; education may be substituted for experience.
• Problem-solving and decision-making skills.
• Collaboration and teamwork skills.
• Growth mindset, including agility and developing oneself and others.
• Execution and delivery skills, including planning, delivering, and supporting.
• Business intelligence skills.
• Digital literacy skills.
• Mastery of a specialty area and working knowledge of industry practices and other areas.
• Developed communication and diplomacy skills to direct, persuade, and influence others.

Nice To Haves

• ITIL Foundations certification.
• Current Cisco certification(s).
• BICSI-RCDD certification.
• BICSI-DCDC certification.
• Schneider DCCA certification.
• CNET CDCDP certification.
• Familiarity with ANSI/TIA-942 (Infrastructure & Design).
• Familiarity with BICSI 002 (Best Practices and Implementation).
• Familiarity with ANSI/TIA-606-B (Administration and Labeling).

Responsibilities

• Coach, mentor, review, and delegate work to lower-level professionals.
• Manage highly complex projects or processes, including large projects or processes that span outside the department.
• Communicate with senior leadership and with internal and external contacts on matters requiring explanation, interpretation, or advice.
• Influence departmental concepts, practices, and approaches.
• Work toward operational, functional, and business targets with significant impact on departmental results.
• Help develop new and improved products, processes, and systems within the department.
• Contribute to departmental goal development and planning efforts.
• Evaluate situations using multiple sources of information.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager