Manager, Service Center 3
About The Position
The Service Center Manager at XPO will supervise all employees reporting to the service center. This includes tracking and auditing employee hours, handling payroll issues and personnel changes, administering corrective action, and monitoring the coaching, training, and development of staff. The role involves planning daily manpower needs to ensure timely freight delivery and prompt pickups. Managers will provide frequent updates to employees regarding service center productivity and company policies. Responsibilities also include researching, monitoring, and implementing cost-cutting and efficiency-improvement opportunities, maintaining clean and safe working conditions for the facility and equipment, and complying with all applicable laws, regulations, policies, and procedures. Additionally, the role requires routing proper documentation and overseeing procedure control for hazardous material shipments.
Requirements
- 5 years of supervisory experience
- Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed
Nice To Haves
- Bachelor’s degree, 4 years of related work experience, or equivalent military experience
- Experience with process improvement and the use of Lean and/or Six Sigma
- Forklift experience
- Able to multitask and prioritize work with excellent organizational skills
- Experience in an LTL environment
- Solid analytical skills
- Exceptional leadership, communication, presentation and administrative skills
Responsibilities
- Supervise all employees reporting to the service center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training and development of your staff
- Plan daily manpower needs to ensure freight is delivered on time and picked up promptly
- Provide information frequently to all employees about service center productivity and company policies and procedures
- Research, monitor and implement all opportunities to cut costs and improve efficiencies
- Maintain clean and safe working conditions of the facility and equipment
- Comply with all applicable laws/regulations as well as all company policies/procedures
- Route proper documentation and oversee procedure control for hazardous material shipments
Benefits
- Competitive compensation package
- Full health insurance benefits available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
