Manager/Senior Manager, Ticket Sales

Intersport•Chicago, IL

3d•$55,000 - $95,000•Remote

About The Position

Intersport is seeking to add an energetic, driven and experienced Manager/Senior Manager, Ticket Sales to its College Sports team. The portfolio of College Sports events consists of owned and operated properties including the Fort Myers Tip-Off, CBS Sports Classic, West Coast Hoops Showdown, Greenbrier Tip-Off, Women’s College Volleyball Showcase, College Slam Dunk Contest, Women’s College All-Star Game and other continuously developing events – primarily in the college basketball space. The Manager/Senior Manager, Ticket Sales is a full-time, permanent position. This team member will be responsible for leading all efforts to sell tickets for neutral site college basketball and volleyball events in a direct, outbound manner. This is a new position in the College Sports division, and the outbound sales efforts of this person will supplement the ongoing strategies to drive public ticket sales via more wide-ranging marketing and PR initiatives. This candidate should feel extremely comfortable and confident creating a group ticket sales plan, managing and motivating a small team of sales reps, and delivering results with ambitious sales goals. This person should also be very comfortable meeting new people and quickly building relationships – with both host venues and potential ticket buyers or group leaders. Intersport operates as a promoter who rents arenas and uses the venues’ existing ticket systems, box offices and group sales teams (when applicable), so this candidate will juggle several business contacts across the country. Knowledge of and interest in college basketball is preferred, since this position will need to identify group sales targets effectively and craft impactful and knowledgeable sales pitches.

Requirements

A minimum of five (5) years of managing or actively selling group sports tickets
Experience working in a CRM environment to track leads, outreach and sales results
Experience working directly with a sports venue box office
Comfortable hiring, managing and motivating a team of entry-level ticket sales reps
Knowledge of and strong interest in college basketball
Ability to travel to live events and promotional appearances multiple times per year
Exemplary verbal and written communication skills across a variety of audiences
Self-motivated and high-energy
Detail and process orientated
Ability to produce high quality work at a fast pace
Flexibility to work both independently and as part of a team
A true love of sports and live events

Nice To Haves

Knowledge of and interest in college basketball is preferred, since this position will need to identify group sales targets effectively and craft impactful and knowledgeable sales pitches.

Responsibilities

Develop, Execute and Lead a New Initiative to Build Out Group Ticket Sales
Bring expertise and experience in outbound group sales to collaborate with the College Sports Ticket Sales & Marketing team to create a new, strategic outbound group sales initiative
Recommend staffing structures, discounted pricing plans, group experiences and more
Hire, Train, Support and Motivate a Small Team of Group Sales Reps
Help create a recommendation for the structure and size of an in-house team of group sales reps
Work with Intersport HR to post jobs, screen candidates, conduct interviews and hire rep
Organize, manage and motivate this team to help deliver on established ticket quantity and revenue goals
Develop and Oversee Sales Partnerships with Host Venue Group Sales Teams
Determine if utilizing host venue sales teams is an option and evaluate if they’ll be motivated enough to be successful. If yes, manage the partnership by establishing commission structures, learning their attack plan and staying on top of them to ensure commitment & success.
Identify, Setup and Manage a Group Sales CRM System
Research and recommend a CRM platform, evaluate the ROI of the cost, implement and help train the team
Manage Outreach and Close Sales for Key Targets for Group Tickets & Premium Offerings
Handle Operational Aspects and Reporting of Group Ticket Selling
Work with Ticket Ops Manager and venue box offices to set up backend sales process
Setup group discounted pricing, understand applicable ticket fees & taxes, manage seating holds and ensure proper ticket fulfillment
Manage internal reporting, budgeting, commission calculations, and forecasting