Manager, Season Ticket Sales

San Jose Earthquakes•San Jose, CA

21h•Onsite

About The Position

The San Jose Earthquakes are looking for a ticketing leader to become our Manager of Season Ticket Sales who will lead and support all season ticket sales. This role oversees season ticket sales, supports strategic selling and upselling efforts, and ensures best-in-class service. The ideal candidate is a strong leader, highly organized, and passionate about selling, relationship building, coaching, and maximizing revenue opportunities. This person will report directly to the Sr. Director of Season Ticket Sales and Service. We are looking for people that want to hustle big. · Hustle : Having the desire to authentically connect people, willing to always show up for our fans, and having an innate pride in their work · Big : Devoted to quality in execution, don’t be afraid to swing big, and owning the result. Successful candidates for this position are passionate about selling, is revenue driven, and have the capability to thrive in a team-oriented, energetic, and dynamic environment.

Requirements

Bachelor’s degree with at least 5 years of experience in a sales role and at least 1 year leading a team.
Prior experience selling season tickets in the sports and entertainment industry and managing a team
Proven ability to work in a team-oriented environment and effectively influence and communicate with executives
Excellent written and verbal communication skills
Excellent organizational and time management skills
Strong relationship building and interpersonal skills
Strong leadership and coaching/mentorship ability
The ability to work independently and demonstrate creativity and initiative
The ability and desire to work long and flexible hours, including evenings, weekends, and holidays
Proven problem-solving skills and ability to think strategically
Attention to detail with a strong sense of follow-through
Ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to drive revenue through retention and upselling
Efficient, proactive, and solutions-focused mindset
Proficiency in MS Office products, (Word, Excel, PowerPoint and Outlook) and experience using a ticketing system.

Nice To Haves

Bilingual (English and Spanish) strongly preferred

Responsibilities

Lead, manage, and develop a team of Account Executives, including ongoing coaching, training, and performance management
Serve as an individual contributor by actively generating new business and consistently achieving personal season ticket sales revenue goals while leading by example for the sales team.
Collaborate on the season ticket sales campaigns, including strategy, execution, and performance tracking.
Set, monitor, and drive progress toward individual and team revenue goals including upsells, group tickets, and premium tickets.
Implement and execute strategic selling initiatives to increase season ticket revenue
Work closely with the account service teams for seamless sales to service handoffs
Ensure a high level of customer service and client satisfaction which can include resolving escalated issues.
Plan and execute season ticket sales events
Analyze performance data and provide actionable insights to improve efficiency and results
Collaborate cross-functionally with marketing, operations, and ticket operations to support organizational goals
Maintain consistency in processes, communication, and service standards across the team