Manager, Security Operations
About The Position
The Manager, Security Operations, manages the people, processes, and services delivered to customers and is a critical member of the Security Services leadership team. The role works directly with the Triage Security Analyst and Engineer group, which serves as the first line of defense. It is suited to someone who thrives in a fast-paced, team-oriented environment and values mentorship. The manager develops and operationalizes processes to meet customer expectations, maintains and analyzes service metrics, and uses those metrics to improve organizational capability and functionality. The role also provides people leadership, escalation support for customer management challenges and security incidents, and leadership on incident management and customer operational responses. The position collaborates across business units and with recruitment to support effective customer response and appropriate team capacity. The role requires practical cybersecurity experience in a SOC triage function, knowledge of security frameworks and methodologies, and demonstrated ability to define and improve security processes and lead technical teams. A degree in Cybersecurity or equivalent and at least four years of experience working in and managing a SOC or customer support function are required. Background checks are required. Depending on the role, additional regulatory or compliance requirements may apply, including export-control obligations where applicable.
Requirements
- A degree in Cybersecurity or equivalent.
- At least 4 years of experience working in and managing a SOC or customer support function.
- Practical cybersecurity experience in a Triage function within Arctic Wolf’s Security Operations Center.
- Demonstrated ability to define effective security processes, identify opportunities for improvement, and implement necessary changes.
- Practical knowledge of industry frameworks and methodologies, such as MITRE ATT&CK, CIS, NIST, ISO, and PCI-DSS.
- Ability to lead and manage a technical team.
- Excellent communication and presentation skills.
- Ability to lead and mentor.
- Background check required.
Responsibilities
- Develop, enhance, and operationalize processes to better meet customer expectations.
- Develop, measure, analyze, and maintain internal and external Service Operations metrics, and provide timely reports to leadership teams.
- Use metrics to make informed decisions about improving organizational capability and functionality.
- Perform people-management responsibilities for the organization.
- Provide escalation support for customer management challenges, security incidents, and ticket triage functions.
- Lead, coordinate, and train others in effective security incident management and customer operational responses.
- Collaborate across business units to deliver comprehensive security responses to customers.
- Work with the recruitment team to maintain a strong talent pipeline and ensure teams operate at appropriate capacity.
- Conduct duties in accordance with information security policies, standards, processes, and controls to protect business information.
Benefits
- Equity for all employees.
- Flexible time off and paid volunteer days.
- 401(k) contribution and matching; RRSP match is also mentioned.
- Training and career development programs.
- Comprehensive private benefits plan, including medical, mental health, dental, disability, life and AD&D, and value-added services.
- Employee Assistance Program with mental health services.
- Fertility support and paid parental leave.
- Variable incentive compensation and new-hire equity grants.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
