Manager, Security & Facilities

Churchill Downs•Sioux City, IA

9d•Onsite

About The Position

The incumbent in this position is responsible for managing the daily activities of the Security Department on assigned shift. This role involves supervising, training, and evaluating security and EVS staff, ensuring adherence to departmental standards and company procedures. The position also requires maintaining up-to-date information on potential threats, developing communication with law enforcement and other casinos, resolving customer complaints, and supporting management in various investigations and procedures. Handling drug testing, conducting training classes on safety and security, and ensuring proper implementation of casino operations procedures are also key aspects of this role. Additionally, the incumbent will participate in the hiring process, complete team member paperwork, and oversee payroll and scheduling for the Security and EVS teams.

Requirements

Basic knowledge of Iowa civil and criminal laws.
Knowledge and understanding of electronic, video and alarm functions.
Knowledge and understanding of Iowa laws concerning powers of arrest.
Three years of direct Security Supervisory experience.
Completion of a high school education, or equivalent.

Nice To Haves

Valid driver’s license preferred.

Responsibilities

Supervise, train, and evaluate security and EVS staff to ensure team members receive necessary guidance to accomplish established objectives in accordance with departmental standards.
Ensure proper arrest procedures and detainment techniques are carried out in violations of civil or company laws or procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, patrons, and team members; develops and maintains communications law enforcement agencies and security personnel of other casinos to relay security information.
Resolve customer complaints and ensures that all areas of proper customer service area adhered too.
Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.
Handle all drug testing procedures and team member contact as needed, assuring that Hard Rock Hotel & Casino maintains its procedures and liability issues.
Conduct training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests, and team members.
Ensure that all proper procedures for Casino Operations Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.
Conduct interviews in the hiring process for Security and EVS
Complete team member paperwork for hiring, firing, etc.
Oversee payroll and scheduling of Security and EVS team members.
Complete orders for supplies when necessary
Performs all duties required by the Security Supervisor
Perform other related duties as may be assigned.