Manager, School Success

Our Minds Matter•Washington, DC

2d•Hybrid

About The Position

Our Minds Matter (OMM) School Success, Manager (full-time) About Our Minds Matter Our Minds Matter (OMM) is working toward a day when no teen dies by suicide. Driven by research and led by teens, OMM clubs create safe, brave spaces where young people build social connections, practice self-care and healthy habits, and offer peer-to-peer mental health support. Originally founded as the Josh Anderson Foundation, we began with five schools in Fairfax County in 2012 and a sole employee: founding Executive Director Lauren Anderson, who named the organization in honor of her brother, Josh, who died by suicide at the age of 17. In the decade-plus since our founding, OMM has grown to become the leading provider of peer-to-peer mental health programming for teens in the DC Metro Area (DMV). We are a majority BIPOC-led organization currently supporting a network of 149 clubs in high schools, middle schools and teen centers nationwide, with the majority located in the DMV. The Role The School Success Manager will be responsible for the end-to-end delivery of the club model, acting as the tactical bridge between program strategy and field execution while directly mentoring/supervising on-the-ground staff. The School Success Manager will report to senior program leadership to consistently meet standards of program implementation, school/club satisfaction, retention, and the continuous professional development of the club coaching team. The School Success Manager will join and collaborate with the program leadership team to ensure that field trends are effectively integrated into operational systems, partnerships, measurement, and program development for the successful implementation of OMM programs in schools. Competencies needed to be successful in the role: Employee Coaching & Development ~ Coaching & Mentoring Team/Project Management Relationship Management Problem Solving & Critical Thinking Cross-Functional Collaboration Data-Informed Decision Making OMM’s Commitment to Diversity, Equity, and Inclusion Pursuing diversity, equity, and inclusion is a moral imperative for Our Minds Matter (OMM), and integral to our work of empowering students to improve their overall school culture around mental health so that no teen dies by suicide. OMM affirms the inherent dignity of each employee and person we work with while dismantling any inequities within our organization’s policies, programs, and services, creating an inclusive environment where all can flourish and become one’s best self. We are building a community whose members have diverse cultures, backgrounds, and life experiences. Vital to this is leadership and staff who are representative of the communities we serve, providing culturally competent and accessible curriculum and resources and constantly learning from and adapting to the communities we work with. OMM strongly encourages members of historically marginalized communities to apply for this position, in particular individuals who identify as Black, Indigenous, Latine or other People of Color, immigrants, people with disabilities, people who are gender expansive, members of the LGBTQ+ community, and individuals from economically disadvantaged backgrounds. OMM does not discriminate on the basis of class, race, color, sex, marital status, sexual orientation, gender identity, veteran status, political ideology, age, creed, religion, ancestry, national origin, or the presence of any sensory, mental or physical disability. Excepting any undue hardship, OMM will provide reasonable accommodations upon request for candidates taking part in all aspects of the selection process.

Requirements

Demonstrated commitment to advancing diversity, equity, and inclusion
3–5 years of experience managing and growing junior-level personnel or hourly staff, with a focus on coaching, motivating, and fostering a high-energy team culture
Demonstrated success in managing programs or projects and budgets, preferably within a non-profit, school, or mental health setting.
A proactive problem-solver and innovator who can take high-level strategy and translate it into "boots on the ground" action autonomously
Excellent communication and interpersonal skills, with a proven track record of building and maintaining relationships
Ability to adapt quickly and manage complex, dynamic relationships with varying needs and expectations
Knowledge of mental health issues affecting teens and experience working with adolescent populations
A mindset dedicated to continuous learning and iterative improvement
Proficient in leveraging data to drive daily and weekly decision-making (ideally using CRMs like Salesforce, Tableau, or similar platforms)
Proficient in utilizing Google Drive and project management/communication tools such as Asana, Slack, and Canva.
Valid criminal background check via state police and Child Protective Services

Nice To Haves

Training or education in Psychology, Counseling, Social Work, Education, Public Health, or a related field that informs your approach to youth mental health.
Previous experience as an entry-level or junior staff member working directly in schools with students and faculty.
Professional or lived experience with teens or young adults from diverse racial, ethnic, and socioeconomic backgrounds
Knowledge, understanding, and experience with the unique cultural, social, and economic barriers facing immigrant families and/or historically underserved communities
Comfort with non-didactic facilitation styles and leading high-energy activities
Comfortable in using various social media platforms such as Instagram, TikTok, Facebook, Twitter, etc.
Preference for individuals with a relationship to the Fairfax County, Montgomery County, or District of Columbia Public School systems, or the broader DC Metro Area community (e.g., current/former residents or alumni).

Responsibilities

Continually monitor program performance using Salesforce and other data, responding to data on a daily and weekly basis; proactively implementing course corrections to ensure all programmatic goals remain met in collaboration with the assigned club coach/program coordinator(s).
Troubleshoot and resolve any issues related to program delivery, including coordination, quality control, and partner/stakeholder satisfaction.
Ensure that program services are delivered efficiently, effectively, and aligned with the service delivery model.
Develop comprehensive project plans, taking full ownership of end-to-end deliverables and cross-functional service integration.
Develop and implement strategies for continuous improvement of program services delivery, ensuring it’s responsive to the needs of partners, stakeholders, and communities served.
Oversee program budgets and expenses while providing regular performance updates to senior leadership to ensure goals are met.
Drive communication efforts across the OMM club network to boost program participation and ensure cohesive engagement with various initiatives.
Supervise and mentor program staff (3-4 program coordinators), utilizing one-on-one meetings and monthly performance checks to foster professional growth and high-quality service delivery.
Lead regular team meetings to discuss goals and challenges, fostering a positive, communicative, and motivated work culture where staff feel empowered.
Ensure team members adhere to organizational policies, procedures, and data-tracking standards.
Manage staffing schedules to ensure adequate coverage, including filling in for absent staff as needed.
Step in to facilitate and support various programs as needed to reach club health and programmatic goals.
Develop and implement strategies and professional development to enhance team productivity and improve service delivery.
Support the recruitment, training, and onboarding of new program staff.
Address and resolve any issues or concerns that arise within the program, escalating to senior management as necessary.
Establish and maintain collaborative relationships with school staff, students, and external partners to facilitate the successful delivery of programs.
Act as a primary point of contact for select stakeholders, addressing inquiries, concerns, and feedback.
Regularly meet with stakeholders to assess satisfaction, gather feedback, and address issues to improve service delivery.
Oversee service delivery to ensure it is tailored to specific site needs while adhering to core program guidelines.
Ensure services are provided in a timely, efficient, and professional manner, adhering to program guidelines.
Support schools/stakeholders in overcoming barriers to accessing or receiving services and troubleshooting challenges as they arise.
Contribute to the team in a meaningful and genuine way through actively participating in team meetings, culture building, participating in committees, and helping the organization continuously improve
Support annual organization fundraising events
Assist in other fundraising and operations efforts as needed
Collaborate with interns and other contracted staff as needed
Represent the company at events and promote the organization’s value proposition to external stakeholders or Represent the organization at community events, meetings, and conferences to build awareness and support for OMM
Responsible for tracking and monitoring programming expenses and overseeing budgets for projects and programs

Benefits

Full premium coverage of medical, vision & dental benefits
Generous Paid-time off (PTO) policy of 25 days/ year for new employees
Paid leave for all 12 federal holidays, one Floating Holiday, a two-week break at the start of July, and the week between Christmas and New Years
401k retirement plan with 3% match immediately
Match increases with tenure: 4% after 3 years of service, 5% after 5 years of service, 6% after 7 years of service, 7% after 10 years of service
Paid Sabbatical: 4 weeks of sabbatical leave after 7 years of continuous employment, 6 weeks of sabbatical leave after 10 years of continuous employment
Flexible spending accounts
Office expenses, technology and cell phone reimbursement
Paid parental leave
Flexible hours and teleworking
Professional development stipend