Manager, Scale Solutions Account Management

Adobe • San Jose, CA

3d

About The Position

Adobe’s Customer Experience Orchestration (CXO) business is a critical growth driver, empowering enterprises to elevate brand experiences, streamline content operations, and deliver meaningful customer engagement at scale. As Manager of Scale Success Account Manager (SAM) team within the Enterprise Americas organization, you will lead a high-impact team responsible for customer value realization, retention, and expansion. This role partners closely across Sales, Product, Support, and Services to drive adoption, unlock growth opportunities, and continuously improve how we scale customer success. We’re looking for a people-first leader who brings a strong customer mindset, a passion for developing talent, and a proven ability to own revenue outcomes, while helping shape processes that enable teams and customers to thrive.

Requirements

• 5+ years of experience leading customer-facing teams in a SaaS environment
• Demonstrated success developing individuals and supporting career growth
• Experience driving initiatives end-to-end in a complex, matrixed organization
• Strong understanding of Adobe Marketo and its role within the broader Adobe ecosystem
• Ability to build trusted relationships with executive stakeholders and practitioners alike
• Comfort operating in a volume and velocity business model
• Proven ability to navigate ambiguity and lead through change with a growth mindset
• Strong communication, critical-thinking, and decision-making skills
• A customer- and internal-focused AI mindset, with the ability to apply AI-powered capabilities to improve outcomes and how teams work

Responsibilities

• Enable SAMs to guide customers toward measurable business outcomes through value-based engagement
• Serve as an escalation point for customer needs, partnering with leadership to drive thoughtful, timely resolution
• Collaborate with cross-functional partners to align priorities and exceed renewal, upsell, and cross-sell goals
• Own forecasting accuracy and business predictability for your portfolio
• Ensure excellence in core account deliverables, including business reviews, adoption strategy, and health management
• Champion initiatives that strengthen performance, scalability, and operational rigor
• Build and sustain a diverse, inclusive, and high-performing team
• Coach and develop team members through regular 1:1s, quarterly development conversations, and targeted skill building

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed