Manager, Salesforce Administration

PitchBook•Seattle, WA

5d•Onsite

About The Position

The Manager, Salesforce Administration leads the Salesforce Administration function and ensures the reliability, scalability, and operational excellence of Salesforce and related Go-to-Market (GTM) systems. The role combines hands-on technical work with people leadership and partners with Revenue Operations, Marketing, Sales, Customer Success, and IT to deliver CRM solutions that support business growth. Reporting to the Senior Manager, GTM Systems Administration, the manager executes the platform roadmap and governance standards and leads day-to-day Salesforce administration while building a high-performing admin team. The GTM Systems Administration team is the operational backbone for Salesforce and the broader GTM technology ecosystem. It combines technical execution with governance to keep platforms stable, secure, and scalable, translating business requirements into maintainable solutions that support data integrity and user adoption. This position is expected to work in the office five days a week in a standard office setting. Employees use a PC and phone throughout the day; limited corporate travel to remote offices or other business meetings and events may be required.

Requirements

At least 5 years of experience as a Salesforce Administrator, with deep expertise in declarative configuration, automation, and data management.
Active Salesforce Certified Administrator credential.
At least 2 years of direct experience managing CRM administrators, including hiring, coaching, performance management, and workload prioritization.
Experience with Salesforce DevOps and CI/CD tools such as Gearset, Copado, or similar.
Must be authorized to work in the United States without needing visa sponsorship now or in the future.

Nice To Haves

Experience supporting platform health, release management, and operational reliability in a complex GTM environment.
Experience supporting integrations, cross-system workflows, and incident management.
Strong understanding of lead-to-account, lead-to-cash, and customer lifecycle processes within a modern GTM technology stack.
Ability to guide stakeholders through trade-off decisions when scoping solutions.
Excellent communication, stakeholder management, and problem-solving skills.
Additional Salesforce certifications, such as Advanced Administrator, Platform App Builder, or Sales Cloud/Service Cloud Consultant.
Experience in a SaaS or B2B technology company.
Experience with Agile delivery methodologies and close collaboration with Product Managers, Product Owners, and engineering teams.
Experience supporting AI-enabled GTM workflows, including Agentforce, Einstein, or AI-powered sales and marketing tools.
Hands-on experience administering GTM tools such as LeanData, Gong, ZoomInfo, or Qualified, and managing implementation partners or vendors.
Working knowledge of Salesforce security and access models (profiles, permission sets, sharing rules) and data privacy and compliance requirements.
Proficiency with Microsoft Office, including in-depth knowledge of Outlook, Word, and Excel, and ability to pick up new systems and software easily.

Responsibilities

Hire, onboard, lead, and develop a team of Salesforce administrators, setting goals, performance expectations, and career development plans.
Establish team standards for documentation, testing, quality assurance, stakeholder communication, and operational support.
Foster accountability, continuous improvement, and customer-focused service delivery; serve as an escalation point for complex administration and platform support issues.
Own day-to-day platform operations, monitoring system health, performance, security, data quality, and user adoption.
Partner with the Senior Manager, GTM Systems Administration on governance standards, platform enhancements, and technical debt reduction initiatives.
Maintain platform documentation, including configuration guides, data dictionaries, change logs, process documentation, and support procedures.
Coordinate Salesforce seasonal releases, patches, and internal enhancements, including environment management, sandbox strategy, testing, deployment, and post-release validation.
Execute change management processes, own intake triage, backlog management, and support SLAs, and standardize workflows and automations using reusable solutions.
Ensure administration work aligns with security, compliance, and governance requirements.
Administer Salesforce integrations with Qualified, LeanData, Gong, ZoomInfo, LinkedIn Sales Navigator, Lusha, and other GTM tools.
Troubleshoot integration failures, data synchronization issues, and system performance challenges with vendors and internal technical teams as needed.
Partner with GTM Systems Product and Delivery teams to translate business requirements into scalable Salesforce solutions, from design and prioritization through implementation.
Manage relationships with implementation partners and software vendors as needed, and build organizational relationships to align business objectives with platform capabilities.
Support company vision and values through role modeling and encouraging desired behaviors; participate in company initiatives and projects as requested.