Manager, Sales Training & Culture (Bilingual English/French)

Scotiabank • Toronto, ON

1d • Onsite

About The Position

The Manager, Sales Training & Culture, plays a critical role in shaping the capability, engagement, and performance of Scotiabank’s indirect mortgage channel. This role leads the design and execution of learning and engagement strategies that enable business growth, strengthen employee experience, and drive sales excellence nationally while ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures. The role supports 500+ mortgage sales professionals nationally.

Requirements

• University degree in Business, Human Resources, or related discipline.
• 5+ years' experience in sales training, learning, or performance enablement.
• Proven experience designing and delivering blended learning programs.
• Demonstrate ability to influence stakeholders and drive results without direct authority.
• Strong presentation, facilitation, and relationship management skills.
• Knowledge of the mortgage industry and Scotiabank’s real estate secured lending strategy.

Nice To Haves

• Bilingual (French and English), verbal and written, considered a significant asset.
• Experience supporting sales teams within banking, lending, or financial services preferred.

Responsibilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Design and maintain a training curriculum for the Home Financing Solutions sales team, Scotia Mortgage Authority Broker Relationship Managers, and broader Real Estate Secured Lending team.
• Develop and execute a comprehensive sales learning strategy aligned to business objectives, growth targets, and sales priorities.
• Create blended learning solutions including instructor-led training, virtual learning, coaching resources, microlearning, and self-directed content.
• Lead the facilitation and delivery of high-impact training programs that build sales capability, reinforce desired behaviours, and support business performance objectives.
• Build strong partnerships with internal/external partners, learning organizations, vendors, and subject matter experts to bring leading practices and emerging trends into the channel.
• Continuously enhance curriculum to reflect changing market conditions, competitive trends, client expectations, and business priorities.
• Lead change management initiatives supporting new products, processes, policies, and business transformations.
• Support the sales force in planning opportunities for conferences, employee recognition events, client events, and training sessions (with execution support from Marketing and Events Management).
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Design and maintain national training, onboarding, and compliance curriculum.
• Create learning solutions through instructor-led, virtual, and self-directed formats.
• Lead learning strategies supporting product launches, policy changes, transformations.
• Build internal/external partnerships to develop strategic learning solutions.
• Measures program effectiveness through sales performance, engagement, and learning outcomes.

Benefits

• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship programs.
• Employee Resource Groups (ERGs).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager