Bilingual (French & English) Travel Insurance Sales Broker

Global Excel Management•Windsor, ON

4d•CA$53,600 - CA$58,000•Onsite

About The Position

The Broker is responsible for converting prospective customers into paying customers while completing their requests, and processing client transactions within the applicable quality standards set by the company. As well as identifying the needs of the client, providing guidance, and ensuring proper protection while maintaining an effortless customer experience.

Requirements

Must be bilingual in French and English. French will be used to answer inbound calls from clients located in Quebec.
OSSD required
Strong computer skills.
Availability to work various shifts and days of the week as required.
Ability to handle fluctuating work volumes in a fast paced, customer focused environment.
Ability to work independently and in a team environment.

Nice To Haves

Post-secondary education is an asset.
Experience working in a contact center or finance environment an asset.
Experience working in a sales focused environment is preferred.

Responsibilities

Actively pursue opportunities to meet or exceed new business sales goals, and retain existing clients.
Process requested changes, utilizing appropriate resources within the applicable quality standards set by the company.
Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.
Provide claim counseling and assistance to the client within company guidelines.
Maintain and apply a complete understanding of the insurers’ underwriting guidelines.
Demonstrate and maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
Document all details of client requests and conversations in the appropriate system, using the applicable templates.
Refer files requiring approval to the designated individual with recommendations for handling.
Exhibit accountability with regard to readiness in handling client contact opportunities.
Respond favorably to all coaching and training provided and make use of self-coaching tools where available.
Handle customer’s personal information in a professional and compassionate manner.
Be flexible in assisting other departments within the Global Assistance and Travel Insurance division.

Benefits

Paid training
Company paid professional licensing, examination and renewal fees
Competitive compensation package that includes a base salary, shift premium, language premium (for bilingual French); annual salary review and annual performance bonus
Extensive benefit package including, health, dental, travel and health care spending account
3 weeks vacation
RRSP matching program
Financial assistance to employees who wish to continue their education
Work/life balance, health and wellness initiatives including an excellent Employee Assistance program
On site Gym
Employee engagement programs that focus on fitness, food, and fun