Manager Sales Support

Santander • Providence, RI

9d • $71,250 - $120,000 • Onsite

About The Position

The Associate, Sales & Service Support focuses on the execution of a best-in-class internal communication strategy to assist banking centers in meeting goals and providing the nation's best banking experience. This role involves building relationships with clients, understanding their needs, and educating them about Santander products and services. The position requires maintaining awareness of individual sales goals, conducting sales activities, and staying informed about the banking environment and competition. It also includes handling customer account updates or closures, ensuring customer satisfaction, and developing internal communication strategies. The role involves assessing, writing, editing, producing, and managing the distribution of internal communication content, as well as planning and executing events. Trend analysis and reporting on products and programs are also key responsibilities, along with monitoring Santander's market position.

Requirements

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
• 5+ Years Experience in customer service, sales related occupations. - Required.
• Understands state and local laws necessary to understand the legal implications of certain product features in different states.
• Understands the consequences of not following the FINRA rules.
• Excellent verbal and written communications necessary in order to talk to producers/customers about product features and to help in the sales process.
• Proficiency with computers and common office software.
• Ability to apply independent judgment.
• Proficient with Microsoft Office products.
• Ability to manage multiple priorities in a team environment.
• Highly organized and able to work independently.
• Strong organizational and analytical skills with the ability to use financial models.
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Builds effective relationships and trust with clients and potential clients by listening to and uncovering their needs and educating them about Santander products and services that are most appropriate for their situation.
• Maintains awareness of individual sales goals and status in achieving them.
• Conducts sales activities to gather data and to drive business to the branch, such as: in person or phone interviews with clients or prospective clients, community involvement, etc.
• Pro-actively seeks information from clients and prospective clients through sales efforts to understand possible changing situations, needs and desired benefits and evaluate product or service alternatives.
• Leverages leads and other lead generations on a regular basis to present new products, services, rate promotions, campaigns, etc.
• Stays abreast of changes to banking environment, company competition and customer's business environment.
• Maintains confidentiality of customer information, organizational policies and procedures.
• Effectively responds to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner.
• Meets or exceeds established customer service standards.
• Develops and implement internal communication strategies, plans and tactics that support the business goals and objectives.
• Assesses, writes, edits, produces and manages distribution of internal communication content as needed (e.g. newsletters, articles for an internal SharePoint site, announcements).
• Plans, organizes and executes events.
• Performs trend analysis and report on products and programs to ensure achievement of stated objectives and goals.
• Monitors and understands Santander's market position.

Benefits

• A fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits are designed to support you, your family and your well-being, now and into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level