Manager, Sales Strategy & Operations

DoorDash•Los Angeles, NY

23h•Remote

About The Position

As the Manager of Sales Strategy & Operations for Sales Tooling, you will be the core DRI for DoorDash’s third-party (3P) technology ecosystem. You will play a pivotal role in executing against top company business objectives by owning the 3P portfolio of our centralized Sales tooling operation. Reporting to the Senior Manager of Sales Tooling, you will manage spend tracking and license optimization across the 3P budget, ensuring that every tool in our stack directly contributes to sales productivity and operational efficiency.

Requirements

A bachelor's degree in Business, Economics, Engineering, or a related field.
Experience in Sales Operations, GTM Technology, or Sales Strategy, ideally in a fast-paced tech or e-commerce environment.
Experience managing SaaS tools and vendor relationships, with exposure to renewals and contracts in partnership with Procurement and Legal.
Excellent communication and presentation skills, with the ability to distill technical tooling challenges into clear business cases for leadership and the tooling governance council.
The ability to navigate large datasets to measure tooling adoption and business impact.
Demonstrated experience in driving operational rigor and governance in a decentralized environment.
6+ years in Sales Operations, GTM systems and tooling, or Sales Strategy, ideally supporting a sales tech stack; tech or marketplace experience preferred.
Demonstrated success in leading cross-functional initiatives, hitting goals, and succeeding in a complex, fast-moving environment.
Excellent analytical thinker who can deliver actionable recommendations from complex usage and productivity datasets; Salesforce and Excel experience required, SQL preferred.
Proven explorer of AI tooling to drive efficiency; experience mapping complex operational workflows and architecting AI-enabled solutions. You are comfortable using tools like Claude or ChatGPT to prototype automation that eliminates manual work and accelerates decision-making.
Expert communication and interpersonal skills, with the ability to manage multiple vendors and internal stakeholders simultaneously.
Experience with the end-to-end lifecycle of sales tools—from process discovery and technical requirement gathering through to prototype, deployment, and global enablement.

Nice To Haves

An Architect at Heart – You think in systems, not just features; you treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed.
Entrepreneurial – You have a bias toward action, an ownership mentality, and the ability to thrive in a constantly changing environment.
Gritty – You are willing to roll up your sleeves to map complex workflows, diagnose gaps, and do whatever it takes to make our tooling stack successful.
A Relationship-Builder – You can influence and motivate stakeholders at all levels, from technical engineers to frontline sales managers.
Operational & Rigorous – You independently translate high-level strategy into actionable project plans with strict attention to detail and efficiency.
Experience with the "Modern Sales Stack"
Experience in procurement or managing large-scale SaaS budgets.
Background in process improvement methodologies (e.g., Lean, Six Sigma) or project management certifications.

Responsibilities

Oversee the end-to-end strategy and execution of DoorDash’s 3P sales tooling portfolio.
Act as a thought partner on “build vs. buy” decisions as it relates to our 3P vs 1P stack of sales tools.
Operate and continuously improve the tooling governance process (intake, scoring, SLAs, and routing to Legal, Security, and Procurement) to eliminate redundant "shadow" procurement across lines of business.
Run structured tool evaluations, make scale or sunset recommendations to the governance council, and execute approved procurement and decommissioning.
Gather and synthesize requirements from Sales teams to shape tool selection and feature asks.
Partner with GTM Technology & Product to ensure all 3P solutions align with technical requirements and architectural standards.
Work closely with Revenue Operations to measure and report on the sales productivity impact of all tooling investments.
Act as the main point of contact for 3P sales tooling partners, holding vendors accountable to roadmaps that resolve existing challenges and implement enhancements.
Serve as the central DRI for tooling licensing, access management, and permissioning to accelerate decision-making and reduce operational friction.
Partner with Enablement to drive adoption and best practices for 3P tools across sales teams, and track adoption and sentiment.
Develop a centralized repository for tooling documentation and best practices to resolve current information silos.
Drive the evaluate, renew, and retire decisions that move us toward fewer, better tools and a 1P-first stack where possible.
Optimize and oversee tooling governance council cycles and decision calendar running, ensuring fiscal discipline and eliminating redundant "shadow" procurement.
Work closely with GTM Technology, Product, Sales Leadership, Revenue Operations, and the Sales Analytics AI pod to align technical requirements with business goals and productivity outcomes.
Analyze usage data and performance metrics to derive actionable insights, identifying trends and providing recommendations to evolve or decommission tools to maximize ROI.
Collaborate with Sales leads across all lines of business to identify friction points and implement 3P or AI-enabled solutions that accelerate the sales cycle and improve rep efficiency.
Be the key point of contact for your 3P vendors, providing structured feedback and holding them accountable to committed roadmaps and SLAs.