Manager, Sales Strategy & Operations

DoorDash USA•Washington, DC

1d•$125,800 - $185,000•Remote

About The Position

This role is for a Manager of Sales Strategy & Operations focused on Sales Tooling at DoorDash. The individual will be the primary owner of the third-party (3P) technology ecosystem for sales, managing the 3P portfolio of centralized Sales tooling operations. Key responsibilities include managing spend tracking and license optimization, ensuring tools contribute to sales productivity and operational efficiency. The role involves strategic ownership, governance, cross-functional partnership with various teams like GTM Technology, Product, Revenue Operations, and Sales Analytics, vendor management, and driving tool adoption and best practices. The goal is to optimize the tooling stack, ensure fiscal discipline, and influence vendor roadmaps to maximize ROI and sales productivity.

Requirements

A bachelor's degree in Business, Economics, Engineering, or a related field.
Experience in Sales Operations, GTM Technology, or Sales Strategy, ideally in a fast-paced tech or e-commerce environment.
Experience managing SaaS tools and vendor relationships, with exposure to renewals and contracts in partnership with Procurement and Legal.
Excellent communication and presentation skills, with the ability to distill technical tooling challenges into clear business cases for leadership and the tooling governance council.
The ability to navigate large datasets to measure tooling adoption and business impact.
Demonstrated experience in driving operational rigor and governance in a decentralized environment.
An Architect at Heart – You think in systems, not just features; you treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed.
Entrepreneurial – You have a bias toward action, an ownership mentality, and the ability to thrive in a constantly changing environment.
Gritty – You are willing to roll up your sleeves to map complex workflows, diagnose gaps, and do whatever it takes to make our tooling stack successful.
A Relationship-Builder – You can influence and motivate stakeholders at all levels, from technical engineers to frontline sales managers.
Operational & Rigorous – You independently translate high-level strategy into actionable project plans with strict attention to detail and efficiency.
6+ years in Sales Operations, GTM systems and tooling, or Sales Strategy, ideally supporting a sales tech stack; tech or marketplace experience preferred.
Demonstrated success in leading cross-functional initiatives, hitting goals, and succeeding in a complex, fast-moving environment.
Excellent analytical thinker who can deliver actionable recommendations from complex usage and productivity datasets; Salesforce and Excel experience required, SQL preferred.
Proven explorer of AI tooling to drive efficiency; experience mapping complex operational workflows and architecting AI-enabled solutions. You are comfortable using tools like Claude or ChatGPT to prototype automation that eliminates manual work and accelerates decision-making.
Expert communication and interpersonal skills, with the ability to manage multiple vendors and internal stakeholders simultaneously.
Experience with the end-to-end lifecycle of sales tools—from process discovery and technical requirement gathering through to prototype, deployment, and global enablement.

Nice To Haves

Experience with the "Modern Sales Stack"
Experience in procurement or managing large-scale SaaS budgets.
Background in process improvement methodologies (e.g., Lean, Six Sigma) or project management certifications.

Responsibilities

Oversee the end-to-end strategy and execution of DoorDash’s 3P sales tooling portfolio.
Act as a thought partner on “build vs. buy” decisions as it relates to our 3P vs 1P stack of sales tools.
Operate and continuously improve the tooling governance process (intake, scoring, SLAs, and routing to Legal, Security, and Procurement) to eliminate redundant "shadow" procurement across lines of business.
Run structured tool evaluations, make scale or sunset recommendations to the governance council, and execute approved procurement and decommissioning.
Gather and synthesize requirements from Sales teams to shape tool selection and feature asks.
Partner with GTM Technology & Product to ensure all 3P solutions align with technical requirements and architectural standards.
Work closely with Revenue Operations to measure and report on the sales productivity impact of all tooling investments.
Act as the main point of contact for 3P sales tooling partners, holding vendors accountable to roadmaps that resolve existing challenges and implement enhancements.
Serve as the central DRI for tooling licensing, access management, and permissioning to accelerate decision-making and reduce operational friction.
Partner with Enablement to drive adoption and best practices for 3P tools across sales teams, and track adoption and sentiment.
Develop a centralized repository for tooling documentation and best practices to resolve current information silos.