Manager, Sales Quality
About The Position
Americo is hiring a full-time Manager, Sales Quality to improve the quality of life insurance and annuity sales by strengthening how producers are monitored, incentivized, and trained. The role works with Compliance to align producer behavior with suitability and regulatory expectations, and turns quality insights into practical improvements across the distribution channel. It owns sales training strategy and content and partners with Distribution on persistency and placement. The position is based onsite at Americo’s downtown Kansas City, Missouri location, with hours Monday through Friday, 8:00 a.m. to 5:00 p.m. The role makes decisions about training content, cadence, and delivery methods, and independently prioritizes quality issues. It determines persistency and placement action plans with Distribution within established guidelines. Conduct, suitability, or regulatory concerns are escalated to Compliance and the Chief Distribution Officer; changes affecting product positioning, commission structures, or enterprise policy are escalated to leadership.
Requirements
- 3–5 years of experience in insurance sales, distribution, sales training, or a sales quality or compliance-adjacent function.
- Strong understanding of insurance processes and how sales practices affect underwriting, policy issue, and in-force servicing.
- Demonstrated ability to design and deliver training to agents and producers, both in person and virtually.
- Working proficiency with data systems and reporting tools used to manage and present sales-quality information.
- Four-year college degree or equivalent experience.
Responsibilities
- Build and maintain reporting on sales quality indicators, including persistency, placement, not-taken, and suitability signals, using Americo’s data systems to identify trends, risks, and improvement opportunities.
- Define practical sales-quality criteria and review protocols so expectations for compliant, customer-centered selling are clear, measurable, and consistently applied.
- Investigate recurring or high-impact quality issues, identify underlying causes, and recommend durable corrective actions.
- Develop and execute a strategy to improve agent and producer training effectiveness across the distribution channel, prioritizing behaviors that affect sales quality, persistency, and compliant selling.
- Create sales-training scripts and content, establish a delivery cadence, and refresh materials as products, suitability rules, and market conditions change.
- Partner with Distribution to diagnose persistency and placement issues and build targeted action plans addressing root causes at the IMO and producer level.
- Lead Distribution special projects, including annuity and life conservation efforts to protect in-force business and reduce avoidable surrender and lapse.
- Coordinate with Compliance to review agent behavior and outcomes, surface conduct or suitability concerns, and incorporate findings into training and coaching.
- Escalate conduct, suitability, or regulatory concerns to Compliance and the Chief Distribution Officer.
- Escalate changes affecting product positioning, commission structures, or enterprise policy to leadership.
Benefits
- Competitive pay and a bonus program offered to all associates.
- Comprehensive paid training program and development opportunities for associates at every career stage.
- Paid time off accruing monthly and increasing with tenure; new hires earn over three weeks annually.
- 11 paid company holidays.
- Maternity and parental leave program.
- Paid short-term and long-term disability.
- Flexible benefits with PPO and HDHP medical plan options, HSA and FSA eligibility, and company contributions.
- Dental and vision coverage.
- Company-paid life insurance and disability coverage.
- Confidential employee assistance program (EAP).
- Wellness program and comprehensive health resources.
- Corporate fitness discounts.
- 401(k) plan with employer matching.
- Tuition reimbursement programs.
- Volunteer opportunities and support for local organizations.
- Complimentary paid parking near the downtown offices.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
