Manager, Sales Operations

Avalara•Durham, NC

About The Position

We are seeking a highly motivated Sr. Manager, Business Operations, to support our GTM Organization. This individual will lead a team of Business Operations Analysts while also contributing strategically and operationally to key revenue initiatives. The ideal candidate combines strong analytical and technical expertise with proven people leadership skills and excels in a highly matrixed environment. This role requires the ability to coach and develop talent, drive cross-functional alignment, and translate complex data into clear, actionable insights that influence business outcomes.

Requirements

7+ years of experience in operations, finance, analytics, or a related field, with at least 2 years of people management experience.
Strong leadership and coaching skills, with a track record of developing high-performing teams.
Exceptional analytical and problem-solving abilities, with a balance of strategic thinking and attention to detail.
Excellent communication and presentation skills, with experience engaging stakeholders at all levels, including executives.
Proven ability to manage multiple priorities and lead through ambiguity in a fast-paced environment.
Experience working in cross-functional, matrixed organizations.
Familiarity with AI-driven tools and technologies (e.g., generative AI, automation platforms) and their application in business operations.

Nice To Haves

You’ll bring experience using AI and AI-related technologies, ready to thrive here.
You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Responsibilities

Lead, mentor, and develop a team of Business Operations Analysts, fostering a high-performance and collaborative team culture.
Manage intake and prioritization of leadership requests, ensuring alignment with business priorities and quality standards for deliverables.
Oversee target and quota setting processes, including ownership of annual quota planning and alignment with company objectives.
Act as a trusted advisor to leadership, delivering insights and recommendations that influence decision-making and sales performance.
Define and oversee KPIs, reporting frameworks, and dashboards to monitor business health and performance.
Drive continuous improvement in forecasting processes, pipeline trends, and forecasting accuracy, ensuring high-quality, actionable insights.
Serve as a key liaison across Go-To-Market Strategy & Operations, Finance, RevOps, and other internal teams to deliver business reviews, insights, and recommendations.
Champion the use of AI tools and automation to enhance reporting, analytics, and operational efficiency.