Manager, Sales Operations

Abercrombie & Kent•Downers Grove, IL

3d•$75,000 - $78,000

About The Position

Support sales operations and the team who are responsible for administrative/booking tasks in an effort to increase sales and service levels. Proactively engage teams to achieve goals and efficiently process all data and timeliness response to communications.

Requirements

Effective people management and team-building skills
Strong multitasking, organizational, and problem-solving skills
Professional verbal and written communication skills
Ability to work well in stressful situations
Detail-oriented with excellent organizational skills.
Excellent written and verbal communication skills
Working knowledge of OneIS reservation system preferred
knowledge of world geography
Intermediate computer skills required (Microsoft Office Suite)
Must be able to perform basic mathematical computations
Must speak, read, and write the English language fluently

Nice To Haves

Travel industry experience preferred
College degree preferred

Responsibilities

Oversee all Small Group Journeys Sales Assistants to ensure tasks are consistently handled in an efficient and timely manner
Develop strategies and use reporting metrics to determine efficiencies wherever possible; make recommendations for process, procedure, reporting and technology improvements
Ongoing performance management against annual objectives
Resolve escalated issues with bookings and/or staff
Monitor business cycles to ensure staffing coverage during peak periods
Assist the team as needed with ensuring tasks are completed
Participate in interviews/new hire process as needed; coordinate new hire training
Collaborate with guests, travel advisors, DMCs, Third Party Suppliers, and internal departments to facilitate booking/guest information is provided per determined schedules
Managerial tasks (scheduling, payroll, reports, etc.)
Special projects and other related duties as required