Manager Sales Operations

Aureon•West Des Moines, IA

9d•Hybrid

About The Position

The Manager of Sales Operations will own the weekly forecast calls, pipeline reviews, and KPI reviews. This role involves setting agendas, holding attendees accountable, and following up on commitments. The Manager will deliver a defensible forecast weekly and monthly for B2B, Wholesale, and ITC, ensuring data quality for credibility. This position also includes coaching the Supervisor, Process & Enablement Lead, and Sales Support Specialist, setting quarterly objectives, and managing performance. The Manager will serve as the single point of contact for Finance on commissions and quota plans, for Delivery on deal handoff quality, and for IT on CRM and tooling. Responsibilities also include approving changes to sales stages, exit criteria, required CRM fields, and pricing-desk workflows, as well as leading capacity, quota, and territory planning across all three sales motions.

Requirements

7+ years in Sales Operations, RevOps, or equivalent.
3+ years managing people, ideally a mixed team of analysts and operational support.
Demonstrated success building a sales operating cadence from the ground up.
Strong Salesforce (or comparable CRM) administration and reporting fluency.
Must be able to proficiently operate Windows PC with MS Office and MS Outlook.

Nice To Haves

Telecom, managed IT services, or B2B technology background strongly preferred.
Familiarity with Salesforce and sales analytics tools.

Responsibilities

Own weekly forecast calls, pipeline reviews, and KPI reviews.
Set the agenda, hold attendees accountable, and follow up on commitments.
Deliver a defensible forecast each week and month for B2B, Wholesale, and ITC.
Own the data quality that makes the forecast credible.
Coach the Supervisor, Process & Enablement Lead, and Sales Support Specialist.
Set quarterly objectives and manage performance.
Be the single point of contact for Finance on commissions and quota plans.
Be the single point of contact for Delivery on deal handoff quality.
Be the single point of contact for IT on CRM and tooling.
Approve changes to sales stages, exit criteria, required CRM fields, and pricing-desk workflows.
Lead capacity, quota, and territory planning across all three sales motions.