Manager, Sales Operations

Williams-Sonoma•San Francisco, CA

17d•Onsite

About The Position

The Manager, Business Sales Operations role is an integral support partner for the regional B2B Sales team. This role is responsible for providing hands-on operational project management while working closely with cross-functional teams including Sourcing, Inventory/Planning, Logistics, and Care Center Support Teams throughout a project lifecycle.

Requirements

Proficient in Microsoft Office (Excel, Word, PowerPoint).
Experience in project management with a focus on organization of large projects.
Strong organizational skills and expertise in working with cross-functional teams.
Ability to effectively communicate to internal and external partners.
Experienced in effective time management, problem-solving, and organization skills
Strong presentation and communication skills. Ability to communicate concerns and business needs.
BA/BS Degree Required
5-7 years Buying/Merchandising experience.
Management experience

Nice To Haves

Proficient to advanced in Excel.

Responsibilities

Partner with regional account executives as operational support in their territory-specific pipeline of strategic account business.
Manage large strategic B2B projects - work cross-functionally to prepare the bid/project RFPs, create project plan, address any specific unique project needs, and pass off to call center support team for execution.
Manage project status in partnership with call center support team and logistics team - quoting, quote revisions, payments, keying orders and managing playbook.
Partner with cross functional teams to provide key operations project details and updates (Planning, Sourcing, & Logistics).
Support product information/spec requests along with alternate bids and upselling opportunities.
Support Business call center support teams with “triage” plans for customer escalations.
Participate in account executive pipeline sales reviews.
Execute stock checks and alternate product suggestions in partnership with the Inventory/Planning team.
Analyze, present and recap sales trends and results to leadership, and cross-functional partners for assigned department(s). Demonstrate on a daily, weekly, monthly, seasonal, quarterly, and yearly basis.
Execute 3YP growth strategies for assigned department(s).
Execute entire category reviews and growth strategy forecasts as needed.
Communicate weekly selling updates, assortment opportunities and influence mark down recommendations and trending collections to “chase” orders.
Develop and communicate annual and seasonal business merchandising strategies for assigned department(s) focused on core businesses and newness.
Select seasonal and core product assortment for assigned department(s) to drive the business forward on collaboration with in-house design team.
Collaborate with Inventory Management to develop annual and seasonal financial plans.
Collaborate with Inventory Management and Sourcing on seasonal assortment rank, purchase quantity recommendations, flow and exit strategies for initial cost and production negotiations for new programs
Identify and recommend new business opportunities to drive future growth.
Create and maintain merchandising assortment plans for assigned departments
Present to leadership and manager in seasonal milestone meetings.
Establish seasonal pricing strategies and set profitable pricing based on sales trends and cost negotiations with the Sourcing team.
Analyze competitive markets and provide observations and analysis of findings.
Execute SWOT analysis as needed. of market for competitive analysis
Correspond with functional areas to resolve difficult issues on product quality issues, re-ticketing issues, or customer service needs
Lead weekly product development meetings and establish a POV and provide critical and important feedback on the design.
Lead product presentation set up and break down for critical product in-person meetings.
Participate in regular return and replacement meetings and work to resolution for your area(s).
Propose and recommend promotional opportunities to drive sales and customer engagement.
Communicate key product items, seasonal “big bets” and strategies to develop pagination to Creative Services to finalize marketing plan.
Communicate digital marketing plans for assigned department(s).
Influence email and social marketing based on sales demand and inventory levels in the department(s).
Lead team on photo sample requests.
Create seasonal retail floor model and backroom stocking strategies. Partner with visual team on execution both virtually and in the mock store.
Create & own retail mapping documents.
Analyze channel results.
Provide information to the field on in-store promotion strategies and placement of markdown goods. Correspond with functional areas.
Investigate and respond to store field issues. Coordinate communication strategies with Store Operations. Provide appropriate merchandising information for Store Web.
Visit stores as needed to review visual merchandising, standards and new floorsets.
Execute SKU creation and SKU updates for all departments.
Operate in PLM system.
Operate a computer and communicate via telephone.
Transport materials and equipment and lift, move, and carry objects up to 50 pounds on a limited basis.
Attend overseas product development calls as needed seasonally after hours.

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series