Manager-Sales Loyalty-Bilingual Call Center
About The Position
Join AT&T’s Sales team and help connect customers with innovative solutions in fiber, wireless, cloud, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community. Have the opportunity to lead talented professionals, develop future leaders, and make a meaningful impact on millions of customer interactions by delivering exceptional customers experiences while driving results in a highly collaborative and engaging culture. The Overall Purpose of this role is to lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.
Requirements
- Bachelor’s degree (BS/BA) desired.
- 5+ years of related sales experience.
- Must be bilingual.
Responsibilities
- Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
- Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
- Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
- Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
- Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
- Oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies.
- Leads the team to manage small, less complex sales with a smaller quota or territory.
- Handles process-driven assignments with moderate oversight.
- Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
