Manager-Sales Loyalty

AT&T • Orlando, FL

17h • Onsite

About The Position

This role leads, directs, and optimizes a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction. The position oversees entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies. The leader guides the team to manage small, less complex sales with a smaller quota or territory, and handles process-driven assignments with moderate oversight. This role also influences decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates.

Requirements

• 5+ years of related sales experience.

Nice To Haves

• Bachelor’s degree (BS/BA) desired.

Responsibilities

• Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Benefits

• Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Reasonable accommodations for qualified individuals with disabilities.
• Fair chance employer and does not initiate a background check until an offer is made.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level