Manager, Sales and Customer Service - Reno Furniture

Macy's • Reno, NV

3d • $56,300 - $93,700 • Onsite

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and the sales floor is welcoming and ready. The role leads initiatives to increase shopper loyalty and improve sales results by building, coaching, and developing an enthusiastic team. It oversees selling support and store operations, supports cross-functional areas, and collaborates with store leaders to improve overall store performance.

Requirements

• Three to five years of retail management experience.
• Ability to build, lead, and motivate a productive team.
• Passion for exceptional customer experiences and maintaining a welcoming sales floor.
• Ability to exceed sales goals through coaching, recognition, and productivity improvements.
• Ability to analyze sales and rewards data and develop improvement strategies.
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Ability to support cross-functional operational areas such as OMNI, Style, and Asset Protection.
• Ability to conduct talent analysis, establish career progression plans, and retain talent.
• Conflict-resolution skills, including addressing complaints and resolving colleague problems.
• Clear and effective communication, writing, and presentation skills.
• Strong proficiency with Microsoft applications, computers, and handheld devices.
• Ability to work a flexible schedule based on department and company needs.
• Ability to perform heavy lifting and constant moving, standing, and reaching; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

• Bachelor’s degree or equivalent work experience in a related field.
• High school diploma or equivalent.

Responsibilities

• Build, lead, and motivate a productive team that engages customers and creates memorable shopping experiences.
• Exceed sales goals by coaching colleagues, recognizing performance, and optimizing productivity and efficiency.
• Review Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support operational areas such as OMNI, Style, and Asset Protection.
• Analyze colleague talent, create career progression plans for key positions, and work to retain top talent and reduce turnover.
• Fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage performance and behavioral expectations; address complaints and resolve colleague problems.
• Handle staffing, scheduling, store operations, and administrative functions, including budgets and cash office functions.
• Collaborate with the Store Manager and other Store Leaders to improve Store Scorecard results through hiring and retention strategy, operations, and the shopping environment.
• Maintain profit through effective staffing, weekend compliance, and control of expenses.
• Lead colleague onboarding and orientation to improve the candidate experience.
• Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
• Maximize sales, minimize expenses, and balance staffing to meet targets.
• Work a flexible retail schedule that includes days, evenings, holidays, and weekends.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED