Manager, Sales and Customer Service

Macy's • Temecula, CA

1d • $59,115 - $98,385

About The Position

The Manager, Sales and Customer Service ensures that Macy’s standards for customer service are upheld and the sales floor is welcoming and ready. The role leads initiatives to increase shopper loyalty and improve sales results, while building and developing an enthusiastic team through training, coaching, and recognition. The manager oversees selling support and collaborates with other operational areas to create a strong customer experience. This position requires a flexible retail schedule, including days, evenings, holidays, and weekends, and involves substantial physical activity.

Requirements

• 3–5 years of management experience in retail.
• Ability to build, lead, and motivate a productive, enthusiastic team.
• Passion for exceptional customer experiences and maintaining a welcoming sales floor.
• Ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
• Ability to review and use sales and rewards data to recognize colleagues and develop improvement strategies.
• Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Ability to support operational areas such as OMNI, Style, and Asset Protection.
• Proficiency in talent analysis, career progression planning, and retaining top talent.
• Ability to address complaints and resolve colleague problems.
• Clear and effective communication, writing, and presentation skills.
• Strong skills with Microsoft suite, computers, and handheld devices.
• Ability to work a flexible schedule based on department and company needs.
• Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands.
• Ability to stand for at least two consecutive hours, lift at least 30 lbs., stoop, kneel, crouch, and climb ladders; may need to reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Build a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
• Exceed sales goals by leading Macy’s initiatives through coaching and recognition and by optimizing productivity and efficiency.
• Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas, including OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
• Manage the team to meet or exceed performance and behavioral expectations, address colleague complaints, and resolve problems.
• Work a flexible retail schedule that includes days, evenings, holidays, and weekends.
• Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed