Manager, Sales and Customer Service

Macy's•Temecula, CA

22h

About The Position

The Manager, Sales and Customer Service ensures Macy’s standards for customer service are upheld and that the sales floor is welcoming and ready. The role leads initiatives to increase shopper loyalty and improve sales results by coaching and recognizing colleagues, optimizing productivity, and using Sales and Star Rewards data. The manager builds an enthusiastic team and provides training and coaching to create memorable customer experiences. The position oversees selling support activities, including the stockroom, signing, equipment, and merchandising, and supports other operational areas such as OMNI, Style, and Asset Protection. It also includes talent analysis and career planning, recruiting and prioritizing internal candidates for specified selling areas, and managing direct and indirect reports through hiring, training, coaching, evaluation, and performance management. The manager fosters an inclusive and respectful environment and works a flexible retail schedule based on department and company needs.

Requirements

3–5 years of management experience in retail.
Ability to build, lead, and motivate a productive, enthusiastic team.
Passion for exceptional customer experiences and maintaining a welcoming sales floor.
Ability to exceed sales goals through coaching, recognition, and improving productivity and efficiency.
Ability to review and use sales and rewards data to recognize colleagues and develop improvement strategies.
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Ability to support other operational areas such as OMNI, Style, and Asset Protection.
Proficiency in talent analysis, career progression planning, and retaining top talent.
Effective complaint handling and colleague conflict resolution skills.
Clear and effective communication, writing, and presentation skills.
Strong skills with Microsoft suite, computers, and handheld devices.
Ability to work a flexible schedule based on department and company needs, including days, evenings, holidays, and weekends.
Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 30 lbs.; and stoop, kneel, crouch, and climb ladders.
Ability to meet visual requirements, including close vision, color vision, depth perception, and focus adjustment; may need to reach above eye level.

Nice To Haves

Bachelor’s degree or equivalent work experience in a related field.
High school diploma or equivalent.

Responsibilities

Build a productive, enthusiastic team that engages customers and creates memorable shopping experiences.
Lead Macy’s initiatives through coaching and recognition to exceed sales goals and optimize productivity and efficiency.
Review and use Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
Manage selling support, including the stockroom, signing, equipment, and merchandising.
Support operational areas such as OMNI, Style, and Asset Protection.
Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Manage the team to meet or exceed performance and behavioral expectations, and address complaints and resolve problems with colleagues.
Foster acceptance and respect to strengthen relationships and ensure authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.