Manager, RxCompass Busines Integration

Southern Scripts•Dallas, TX

About The Position

The Manager, RxCompass Business Integration leads the implementation, integration, and ongoing coordination of RxCompass programs. The role directly leads the Business Integration team and ensures client implementations are planned, coordinated, tested, and transitioned into ongoing operations. The Manager partners with Client Experience, Operations, Analytics, vendors, clients, and other stakeholders to manage timelines, resolve barriers, maintain accountability, and deliver programs successfully. The position oversees client onboarding, project plans, deliverables, dependencies, testing, readiness, implementation risks, and handoffs into post-go-live support. It maintains visibility into project progress, milestones, risks, and outstanding actions; supports prioritization and escalation; and oversees status tracking and reporting. The Manager also develops standardized processes, workflows, documentation, and tracking mechanisms, and identifies opportunities to improve efficiency, consistency, and scalability. The role directly manages the RxCompass Business Integration team and may oversee additional Business Integration roles as the function evolves. It is a full-time, salary/exempt position. Some flexibility in hours is allowed, but the employee must be available during core hours of 8:00 AM to 5:00 PM CT, with work times adjusted to cover meetings across time zones. Extended hours, weekends, and holidays may be required in accordance with industry demands. Travel up to 20% may be required based on client and business needs. The company offers medical, dental, and vision insurance; disability and life insurance; an Employee Assistance Program; remote work options; paid time off; annual reviews and development plans; and a retirement plan with an immediate 100% company match vesting.

Requirements

3–5 years of people leadership, coaching, and team development experience.
Demonstrated project and implementation management capabilities.
Strong organizational, prioritization, and follow-through skills.
Excellent written and verbal communication skills.
Strong problem-solving, analytical, and decision-making abilities.
Ability to manage multiple client implementations and competing priorities.
Strong cross-functional leadership and stakeholder management skills.
Ability to identify risks, dependencies, and barriers and drive resolution.
Ability to establish structure and accountability in a fast-paced, evolving environment.
Strong attention to detail, ownership, and sense of urgency.
Prior leadership or supervisory experience.
Demonstrated experience managing complex implementations, projects, or cross-functional initiatives.
Experience coordinating work across multiple internal and external stakeholders.
Experience with project tracking, reporting, testing, and process improvement.
Must be available during core hours of 8:00 AM to 5:00 PM CT; work times must accommodate meetings across time zones.
Ability to work extended hours, weekends, and holidays in accordance with industry demands.

Nice To Haves

Bachelor’s degree in business, Healthcare Administration, Pharmacy, or a related field preferred.
5+ years of progressive experience in pharmacy benefits management, healthcare operations, client implementation, project management, business integration, or a related environment preferred.
PBM, specialty pharmacy, or related healthcare experience preferred.
Travel up to 20% may be required based on client and business needs.

Responsibilities

Provide direct leadership and oversight of the RxCompass Business Integration team; establish priorities, workflows, performance expectations, and accountability; coach and develop team members; and manage workload distribution and coverage.
Oversee implementation and integration activities for new and existing RxCompass clients, including onboarding, project plans, deliverables, dependencies, timelines, testing, and readiness.
Identify implementation risks and barriers, drive resolution, and ensure effective transition from implementation to post-go-live support and ongoing operations.
Maintain visibility into implementation status, milestones, risks, dependencies, and outstanding actions; keep projects aligned with timelines and program requirements; and provide leadership visibility into issues requiring escalation.
Drive accountability across internal and external stakeholders and support prioritization of competing implementation and integration needs.
Partner and coordinate with Client Experience, Operations, Analytics, vendors, clients, and other stakeholders; participate in key client and internal meetings; and serve as an escalation point for implementation issues, discrepancies, and workflow concerns.
Ensure timely communication and follow-through on issues affecting implementation or program readiness.
Oversee tracking and reporting of implementation and program status; monitor performance indicators, issues, and progress; provide stakeholders appropriate visibility; and identify trends requiring attention or intervention.
Develop and maintain standardized Business Integration processes, workflows, documentation, and tracking mechanisms; identify opportunities to improve efficiency, consistency, and scalability; and support continuous improvement.
Attend and complete required HIPAA training, demonstrate competency, comply with obligations relating to Protected Health Information, and report discovered HIPAA violations to the Compliance Department.
Perform other duties and responsibilities as assigned; the job description may change as business needs evolve.