Manager, Risk and Disputes

8am

5d • $80,000 - $100,000 • Onsite

About The Position

The Manager, Risk, Disputes at 8am serves a key role in ensuring our Dispute Defense team is consistently achieving positive results for our clients and keeping our company’s exposure to chargeback risk and fraud low. This role involves managing and monitoring the Dispute Defense team to uphold excellent client service, assisting clients in disputing chargebacks, and performing collections when a customer loses a chargeback case. The position requires ensuring all chargeback responses are submitted within industry timeframes, managing the team's workload, reporting on win percentages, and helping the team monitor chargeback ratios and manage chargeback reduction plans. Collaboration with processing partners on vision and process alignment, and a focus on evolving processes and eliminating manual workflows are also key aspects of this role.

Requirements

• Bachelor's Degree required.
• “Can-do” attitude that is always willing to go above and beyond their everyday tasks.
• Strong attention to detail and organizational skills.
• Ability to excel in a collaborative, team environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Office Suite of tools (Gmail, Drive, Sheets, Docs).
• AI forward in automating process work flows.
• Strong background and understanding of the chargeback process and industry regulations.
• Experience in managing a high functioning team.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Responsibilities

• Manages and monitors the Dispute Defense team in order to uphold our excellent client service.
• Works with our clients to help them dispute chargebacks.
• Performs collections when our customer loses a chargeback case.
• Ensure all chargeback responses are submitted within industry timeframes.
• Manage workload of the team.
• Reporting on win percentages.
• Helps the team monitor chargeback ratios and manage chargeback reduction plans.
• Collaborative work with our processing partners on vision and process alignment.
• Focus on evolving processes and eliminating manual workflows.

Benefits

• Health Insurance Coverage: variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees.
• Financial perks: competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager