Frauds and Disputes Specialist

Gurstel Law Firm P C•Golden Valley, MN

13d•Hybrid

About The Position

The Centralization Department within Gurstel Law Firm, P.C. is a Department of four separate teams: Judgment Entry, Mail Entry, Frauds & Disputes, and Affidavits. The team consists of specific employees that specialize in each of their individual tasks. These sections have been identified as having similar job functions across all of the Firm’s states and therefore, identified to be housed within a specific team for consistency, both with regulatory concerns and client directives. As a Frauds & Disputes Specialist, you will be responsible for performing a variety of tasks including, but not limited to: Handling of all of Firm’s Fraud and Dispute claims in accordance with all applicable policies, procedures and client directives. Review of correspondence to ensure accuracy of information entered into the database system for proper reporting to clients. Report, as necessary, any and all Fraud and Dispute claims to clients, in accordance with applicable policies and procedures. Uploading correspondence and applicable information to clients via client portal, e-mail, etc. Pull work queues to promptly review all pending claims for next steps. Draft applicable responses for attorney review and approval. Perform general clerical duties including data entry, scanning, photocopying, collating, and faxing. Work with Attorneys and Clients to properly handle fraud and dispute claims. All other duties as assigned. Position might have the availability to work remotely with some office time, depending upon Manager/Director/Human Resources approval.

Requirements

Responsible individual who is able to work both independently and in a team environment.
High School diploma or equivalent GED
Competency in Microsoft applications including Word, Excel and Outlook.
Experience with basic office hardware such as scanners, fax machine, copiers, etc.
Strong attention to Detail.
Superior problem-solving skills.
Demonstrate a strong work ethic and dependability.

Nice To Haves

Legal field certificate/2-yr degree (experience may be substituted for education)
Background in Retail Claims and Creditors’ Rights Laws preferred
Organizational.
Excellent verbal and written communication skills.
Ability to multi-task in a fast-paced environment.

Responsibilities

Handling of all of Firm’s Fraud and Dispute claims in accordance with all applicable policies, procedures and client directives.
Review of correspondence to ensure accuracy of information entered into the database system for proper reporting to clients.
Report, as necessary, any and all Fraud and Dispute claims to clients, in accordance with applicable policies and procedures.
Uploading correspondence and applicable information to clients via client portal, e-mail, etc.
Pull work queues to promptly review all pending claims for next steps.
Draft applicable responses for attorney review and approval.
Perform general clerical duties including data entry, scanning, photocopying, collating, and faxing.
Work with Attorneys and Clients to properly handle fraud and dispute claims.
All other duties as assigned.