Manager, Revenue Support Team

AlphaSense•New York, NY

About The Position

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!Pre-Sales Consultants (PSCs) act as revenue support to our trusted partners to our Account Executives, working closely with prospective clients to demonstrate the value of our platform and help win new business. They combine deep product knowledge, commercial acumen, industry experience and strong client intuition to run high-impact evaluations. PSCs are problem-solvers, storytellers, and product experts who thrive on helping customers make better and faster decisions. This role would manage the US Financial Services pre-sales team which is a critical driver of growth.As the Manager for US Financial Services Pre-Sales, you will lead a team of approximately 12 Pre-Sales Consultants. Your focus will be guiding the team to: Partner with Account Executives to run seamless product evaluations and drive new business across key verticals; Lead product demos, discovery calls, and tailored workshops to uncover and position value; Translate client challenges into compelling use cases that showcase the power of AlphaSense; Collaborate with Support, Sales, Product, and Content teams to close feedback loops and influence roadmap priorities; Maintain a consultative, user-first mindset throughout every evaluation, building trust and credibility with prospective clients and cross-functional stakeholders.

Requirements

5+ years of work experience in sales or client success, including a minimum of 2 years of direct people management experience, where you were responsible for a team of at least 7 client-facing professionals
High aptitude and willingness to learn complex technical knowledge on the job, necessary to support our diverse client base
Superior ability to develop and maintain positive relationships and rapport with people, coupled with a proactive demeanor
Proven effectiveness in time management, task prioritization, and maintaining attention to detail, even under pressure
Interest and ability to work autonomously within a small, fast-growing company
Curious & Driven: Passionate about learning, naturally curious, and always seeking the next challenge
A Role Model: Ambitious, leading by example, and demonstrating integrity and curiosity in all interactions
Experienced Problem-Solver: Possessing significant experience working directly with users and clients to solve complex problems
Growth-Minded: Comfortable giving and receiving 360 feedback, viewing it as a valuable gift for continuous improvement

Responsibilities

Partner with Account Executives to run seamless product evaluations and drive new business across key verticals
Lead product demos, discovery calls, and tailored workshops to uncover and position value
Translate client challenges into compelling use cases that showcase the power of AlphaSense
Collaborate with Support, Sales, Product, and Content teams to close feedback loops and influence roadmap priorities
Maintain a consultative, user-first mindset throughout every evaluation, building trust and credibility with prospective clients and cross-functional stakeholders
Directly manage a team of 12+ Pre-Sales Consultants responsible for supporting Account Executives in closing trials
Coaching and mentoring on development and best practices, establishing team accountability, and adapting your managerial style to effectively support and challenge each direct report
Evaluate and implement resource coverage models to support scalability, and proactively recruit top talent, upholding a high bar of excellence
Provide transparency and strategic insight into team performance to management by consistently tracking and reporting key day-to-day metrics
Build impactful relationships with cross-functional leaders (Sales, Account Management, Sales Enablement, Product, Marketing, etc.) to drive successful business growth outcomes