Manager Revenue Services Education Program

CentraCare•Saint Cloud, MN

15d•$73,112 - $109,699•Hybrid

About The Position

The Manager of the Revenue Services Education Program is responsible for creating and implementing a robust training program across multiple areas within Revenue Services. The role oversees onboarding specialists and other staff, and is accountable for employees’ performance, results, and education across the organization. The manager uses broad industry knowledge to design and deploy a system-wide education program, overseeing its development, structure, content, and delivery. The position coordinates and collaborates with CentraCare’s Learning and Education department as needed. This is a full-time position, scheduled for 80 hours every two weeks, Monday through Friday from 8:00 a.m. to 4:30 p.m. Work is hybrid, split between the South Point location in St. Cloud and home. Starting pay is $73,112 per year, with a salary range of $73,112 to $109,699.20 based on experience and FTE. The manager develops and maintains training and education for Revenue Services employees, including onboarding, annual e-learning, Revenue Cycle courses, and education related to Epic workflow changes. The role manages education staff and program operations, collaborates with Revenue Services and IS Education leadership, works with vendors as appropriate, and supports managers and supervisors with employee development. A bachelor’s degree in digital design or a health care-related field is required within 60 days of hire, along with at least two years of experience training or teaching others and creating curriculum.

Requirements

Bachelor’s degree in digital design or a health care-related field within 60 days of hire.
At least 2 years of experience training or teaching others and creating curriculum.
A valid driver’s license and a driving record in good standing may be required.
Demonstrated expertise in verbal and written communication.
High level of knowledge using technology to create educational materials for staff.

Responsibilities

Create and implement a robust training program within the Revenue Services department.
Create and grow a trainer development program for the system.
Create and enforce training policies and procedures.
Work with Revenue Services leadership to develop and maintain training programs.
Develop and manage training programs for new hires in Revenue Services roles.
Develop and support annual e-learning for Revenue Services employees.
Direct and manage training programs and projects for facilities and staff across the CCH system.
Create courses that support Revenue Cycle and align with HFMA MAPS requirements for annual education; track annual education for employees.
Collaborate with IS Education leadership to support cohesive education projects and goals for employee Revenue Cycle knowledge.
Work with vendors as determined to support educational programs.
Oversee Education Program staff, including schedules, UKG, access, and onboarding.
Conduct annual reviews of staff under the manager.
Meet regularly with Revenue Services Leadership to support educational needs.
Coordinate and maintain new-hire training programs and materials for employees.
Analyze new training tools and methods.
Create tracking reports and use Oracle to maintain current employee education records.
Provide tip sheets and updates about Epic changes affecting staff workflows, and educate staff about changes in a timely manner.
Support managers and supervisors, when appropriate, in addressing struggling employees using tools the manager has created.
Interview, hire, and select trainers for the Revenue Services education department.
Promote positive, collaborative working relationships with departments and areas across the health system.