Manager Revenue Services Education Program

CentraCare•Saint Cloud, MN

14d•Hybrid

About The Position

The Manager of the Revenue Services Education Program is responsible for creating and implementing a robust, system-wide training program across multiple Revenue Services areas. The manager oversees onboarding specialists and other education staff and is accountable for employee performance and education outcomes. The role uses broad industry knowledge to develop the program’s structure, content, and delivery, and coordinates with CentraCare’s Learning and Education department as needed. The position is hybrid, working both at the South Point location in St. Cloud and from home. The schedule is full-time, 80 hours every two weeks, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Bachelor’s degree in digital design or a health care-related field within 60 days of hire.
At least 2 years of experience training or teaching others and creating curriculum.
A valid driver’s license and a driving record in good standing may be required.
Demonstrated expertise in verbal and written communication.
High level of knowledge using technology to create educational materials for staff.

Responsibilities

Create and implement a robust training program within Revenue Services.
Create and grow a system-wide trainer development program.
Create and enforce training policies and procedures.
Work with Revenue Services leadership to develop and maintain training programs.
Develop and manage training programs for new hires in Revenue Services roles.
Develop and support annual e-learning for Revenue Services employees.
Direct and manage training programs and projects for facilities and staff throughout the CCH system.
Create courses supporting Revenue Cycle and maintain alignment with HFMA MAPS requirements for annual education and tracking.
Collaborate with IS Education leadership so departments work cohesively toward employee education and Revenue Cycle knowledge goals.
Work with vendors to support educational programs as determined.
Oversee Education Program staff, including schedules, UKG, access, and onboarding.
Conduct annual reviews of direct reports and other staff under the manager.
Meet regularly with Revenue Services leadership to support identified education needs.
Coordinate and maintain new-hire training programs and materials.
Analyze new training tools and methods.
Create tracking reports and use Oracle to maintain employee education records and keep them current.
Provide tip sheets and updates about Epic changes affecting staff workflows, and educate staff about changes in a timely manner.
Support managers and supervisors with tools to assist struggling employees when appropriate.
Interview, hire, and select trainers for the Revenue Services education department.
Promote positive, collaborative working relationships with departments and areas across the health system.