Manager, Revenue Operations

illumin•Toronto, ON

2d•CA$130,000 - CA$150,000•Hybrid

About The Position

Reporting to the COO, we are hiring a Manager, Revenue Operations to drive operational excellence across our revenue organization. You will be the strategic partner behind our sales performance, responsible for ensuring that processes, systems, reporting, forecasting, and planning activities enable sustainable growth. You will work closely with Sales leadership, Finance, Marketing, Customer Success, and Technology teams to create structure, visibility, and scalability across the revenue engine. This is a hybrid opportunity, working three days per week on-site in our downtown Toronto office. Our headquarters are located within minutes of St. Andrew and Union subway stations.

Requirements

The Revenue Operations experience. You have experience in Revenue Operations, Sales Operations, Business Operations, or a similar function within a SaaS, AdTech, MarTech, technology, or data-driven environment. You understand the systems, processes, metrics, and reporting that support revenue growth and can confidently partner with sales leaders to improve performance and drive results.
The proactive mindset. You do not wait for problems to surface before taking action. You naturally look for trends, inefficiencies, risks, and opportunities, bringing forward ideas and recommendations that improve how the business operates. You are curious, resourceful, and motivated by finding better ways to solve problems.
The process and systems expertise. You have strong experience working with Salesforce and understand how CRM systems support forecasting, pipeline management, reporting, territory planning, and sales execution. You can translate business needs into scalable processes and workflows, defining requirements and partnering with technical resources to implement solutions that improve efficiency and adoption.
The analytical and commercial acumen. You are comfortable working with data and know how to turn information into actionable insights. You can connect operational metrics to business outcomes, helping leaders make informed decisions around performance, productivity, and growth.
The ownership and adaptability. You are comfortable operating in a fast-moving environment where priorities evolve and there is not always a predefined roadmap. You take ownership, work independently, and balance strategic thinking with a willingness to roll up your sleeves and execute. You enjoy building, improving, and creating structure as a business grows.

Responsibilities

Partner with leadership to improve revenue performance. You will work closely with the COO and Sales leaders to understand business objectives, identify operational challenges, and recommend improvements that support growth. By analyzing performance data, forecasting trends, and monitoring key metrics, you will help ensure leaders have the insights needed to make informed decisions.
Bring structure and scalability to revenue operations. You will evaluate existing processes across the revenue lifecycle, identify opportunities to improve efficiency and adoption, and help create the frameworks that support a growing organization. Working cross-functionally with Sales, Marketing, Customer Success, Finance, and Technology teams, you will translate business needs into practical, scalable operational solutions.
Own the systems, processes, and reporting that support the revenue organization. You will serve as the business owner for Salesforce and related revenue technologies, ensuring they effectively support sales processes and decision-making. While you will not be responsible for building every workflow or automation yourself, you will define requirements, recommend process improvements, and partner with technical resources to implement solutions that improve visibility, consistency, and operational effectiveness.
Drive execution while continuously improving how the business operates. This is a hands-on role where you will balance day-to-day operational responsibilities with longer-term improvement initiatives. You will proactively identify gaps, investigate challenges, introduce best practices, and help build a culture of accountability, data-driven decision-making, and continuous improvement across the revenue organization.