Manager Revenue Operations

INHABIT IQ•Knoxville, TN

3d•Hybrid

About The Position

The Manager, Revenue Operations will lead Inhabit's end-to-end Order-to-Cash (O2C) function, with direct ownership of billing, cash application, collections, customer master data, and revenue controls. This role possesses a strategic mindset with the ability to provide thought leadership across functional areas of the organization and is critical to delivering accurate, timely, and well-controlled revenue operations for internal and external customers. Reporting into Finance, the Manager partners closely with Accounting, FP&A, IT, Sales Operations, and Customer Success to centralize and standardize O2C processes across Inhabit's portfolio of brands, strengthen internal controls and segregation of duties, and drive automation and continuous improvement across billing, cash application, and collections.

Requirements

Minimum of 7 years' experience in Order-to-Cash, Revenue Operations, Billing, or AR leadership within a SaaS or software organization
3+ years of leadership or supervisory experience managing billing, cash application, and/or collections teams
Ability to demonstrate, through specific project examples, the ability to partner with Accounting, FP&A, IT, Sales, and Customer Success to drive O2C optimization
Data-driven mindset with proven experience utilizing metrics and insights as tools for informed decision-making
Strong financial acumen and understanding of revenue, cash flow, and AR drivers
Strong understanding of internal controls and segregation of duties within O2C; experience supporting external audits and lender/compliance reporting
Advanced skillset in Salesforce CPQ, NetSuite, and reporting/analytics platforms (e.g., Snowflake, Blackline)
Proven experience leading process standardization and centralization across multiple business units or brands
Strong organizational skills and ability to prioritize and communicate
Strong team leadership skills to continue growing and scaling the O2C organization
Excellent listening, verbal, and written communication skills
Bachelor's degree in Accounting, Finance, Business, or equivalent relevant experience.

Responsibilities

Manage a team supporting the following areas: Billing Operations, Cash Application, Collections & AR Management, Process, Policy Design & Controls, Tech Stack Optimization, Reporting & Analysis, Strategy & Planning.
Oversee accurate and timely customer invoicing across all Inhabit brands and billing platforms.
Manage billing exceptions, contract-to-invoice accuracy, and price/rate adjustments, and partner with Sales Operations and Legal on contract intake and billing setup.
Own daily cash application processes across ACH, wire, lockbox, and credit card.
Drive down unapplied cash, improve cash application timeliness and auto-match rates, and ensure proper allocation across brands and entities.
Lead aging review, dunning cadence, dispute resolution, and escalation workflows.
Partner with Customer Success and Sales on at-risk accounts, and report on DSO, bad debt exposure, and collections effectiveness.
Design and enforce the policies, processes, and internal controls that ensure performance, reporting accuracy, and revenue integrity.
Maintain proper segregation of duties across billing, cash application, and collections, and support internal and external audit and lender reporting requirements.
Partner with the CIO organization to optimize the accuracy and performance of current and future O2C technology stack components, including CRM, CPQ, billing, cash application, collections, and reporting platforms.
Build, analyze, and report on the metrics the O2C organization monitors on a standard cadence, including DSO, unapplied %, billing cycle time, dispute aging, write-offs, and collections effectiveness, to Finance leadership and other key stakeholders.
Partner with FP&A and divisional leadership to drive annual and ad hoc planning activities that align O2C performance, resources, and organization design with company goals.