Manager, Revenue Operations (Strategic Lead) (Remote)

KnowBe4•Clearwater, FL

6d•Remote

About The Position

The Manager of Revenue Operations (Strategic Lead) serves as a key architect in optimizing the end-to-end revenue lifecycle by aligning sales, marketing, product and customer success functions. They lead strategic initiatives to streamline processes, improve data integrity, and implement scalable systems that drive predictable growth. They collaborate closely with executive leadership to translate business goals into actionable operational strategies and performance metrics. By leveraging deep analytical insights, they identify bottlenecks and execute solutions that enhance organizational efficiency and revenue performance.

Requirements

Expert-level knowledge of Salesforce
Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense and / or LinkedIn Sales Navigator
Ability to analyze data trends and identify actionable insights.
Strong ability to collaborate with marketing and sales teams to translate data into sales strategies.
Methodical approach to identifying and resolving data inconsistencies.
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communications
Excellent time management and organization skills
Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
Proficiency in Data Enrichment Tools like ZoomInfo and Clay
Ability to manage multiple projects at the same time in a fast-paced environment.
Technically capable, excellent communicator, and a desire to improve processes.
Team Player
Ability to work autonomously

Responsibilities

Own the weekly, monthly, and quarterly renewal and expansion revenue forecasting process.
Develop and maintain sophisticated models to predict performance across renewal and expansion motions.
Identify "pockets of risk" early in the funnel and provide the GTM leadership team with proactive solutions to hit targets.
Lead the Retention Council, a cross-functional task force dedicated to identifying at-risk accounts and improving Gross Revenue Retention (GRR) Net Revenue Retention (NRR).
Standardize the "Health Score" framework and build the operational playbooks that Customer Success and Account Management use to save and grow revenue.
Drive the annual and semi-annual GTM planning process, including territory design, quota setting, and capacity modeling.
Own quarterly oversight and optimization of headcount, capacity, and engagement model adherence.
Partner on lead-to-revenue mapping and attribution to ensure the pipeline is high-quality and aligned with sales capacity.
Act as the feedback loop between the field and the product team, ensuring that product-led growth (PLG) initiatives or new feature launches are operationally supported by Sales and Customer Success.
Proven experience developing, implementing and iterating AI tools (Gemini, ChatGPT, Claude, or other specialized AI) to drive measurable efficiency gains for Rev Ops functions and customer-facing processes (ie. process automation, predictive analytics and automated agents)