Manager, Revenue Cycle Vendor Performance & Offshore Operations

MedAmerica•Sacramento, CA

4h•$74,380 - $92,975•Remote

About The Position

Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

Requirements

Bachelor’s degree in related field; or combination of education and experience that demonstrates the attainment of the requisite knowledge, skills and abilities required.
2-3 years in revenue cycle management, with direct experience managing offshore/outsourced RCM vendors (AR follow-up, billing, coding, or denials) required.
Demonstrated track record improving SLA attainment, cash collections, and AR aging required.
Experience building QA programs, KPI scorecards, and corrective action plans required.
Proficiency with RCM platforms, work-queue management, and reporting/BI tools required.
Workforce planning and staffing across distributed/offshore teams.
Performance management and accountability.
Ability to drive results through vendor partners including higher output per FTE, reduced backlogs, and faster account resolution.
Vendor and offshore team oversight.
Ability to manage SLA governance with consistent SLA achievement, greater transparency, better performance management.
Skilled in escalation management.
KPI accountability and data-driven decision-making; strong command of RCM KPIs.
Day-to-day operational leadership.
Excellent verbal and written communication skills.
Ability to maintain confidentiality of patient, employee, and organizational information.
Computer skills, specifically Microsoft Excel, Microsoft Word, PowerPoint and MS Teams.
Deep knowledge of end-to-end revenue cycle workflows (claims, denials, AR, collections) and the metrics that measure them: cost-to-collect, cash collections, days in AR, quality, and productivity per dollar.
Ability to manage BPO/offshore partners through SLAs, KPIs, and escalation frameworks, holding partners accountable while sustaining a productive relationship.
Skills in forecasting volume and balancing staffing across internal and offshore teams to enable easier scaling.
Ability to design consistent, documented workflows and SOPs that reduce variation, shorten training time, and support repeatable scaling.
Skills in turning operational data into standard, repeatable dashboards that expose performance gaps and drive decisions, including cost-to-collect and productivity modeling.
Ability to apply root-cause analysis to resolve issues faster, reduce escalation volume, and convert recurring problems into permanent fixes.
Skills in bridging internal revenue cycle teams and offshore partners, delivering clear executive updates to the Senior Director, and building stakeholder trust and satisfaction.
Working knowledge of HIPAA and PHI handling requirements governing offshore access to protected data.
Ability to coordinate distributed teams while balancing productivity, quality, and cost objectives under competing priorities.

Nice To Haves

Experience standing up or scaling an offshore operating model preferred.
Background in physician/hospital RCM or specialty-relevant environment preferred.
Lean/Six Sigma or process-improvement credentials preferred.

Responsibilities

Establish daily and weekly production goals across offshore teams.
Monitor work queues and aging inventories.
Balance workloads across vendors.
Conduct workforce planning and staffing.
Identify and remove operational bottlenecks.
For AR-focused offshore teams, focus on financial outcomes rather than activity metrics alone.
Drive cash collections and reductions in aging inventory.
Implement quality assurance processes and hold vendors accountable to performance standards.
Reduce denial rates, rework touches, and coding/billing errors.
Improve clean claim rates.
Build and maintain KPI scorecards for each offshore partner.
Conduct regular business reviews.
Escalate performance issues.
Drive corrective action plans.
Eliminate variation in how vendors perform work through standard workflows and reporting.
Ensure the organization realizes expected value from offshore investments.
Serve as the primary liaison between internal teams and offshore partners

Benefits

Monthly wellness events and programs such as yoga, HIIT classes, and more
Trainings to help support and advance your professional growth
Team building activities such as virtual scavenger hunts and holiday celebrations
Flexible work hours
Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more
Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 plus discretionary profit-sharing contributions (eligible January following 18 months of service)
Generous paid time off starting 3-4 weeks’ annually
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP and travel assistance included
Wellness program
Purpose-driven culture focused on improving the lives of our patients, communities, and employees