Revenue Cycle Operations Specialist

LED FastStart•Baton Rouge, LA

4d•Onsite

About The Position

The Hospital Revenue Cycle Specialist - Float is a cross-trained, multi-functional role responsible for supporting operations across the entire revenue cycle. This position is designed to develop comprehensive knowledge of all front-end and back-end revenue cycle functions and to provide daily operational coverage wherever staffing needs arise. The Float Specialist will rotate through multiple revenue cycle areas, beginning with front-end functions such as front desk operations, registration, and pre-registration, and progressing to collections, cash posting, and hospital billing functions as competencies are achieved. This role is critical to ensuring business continuity, maintaining clean claims, supporting patient financial experience, and reducing operational risk during staff absences, vacancies, or volume surges.

Requirements

High school diploma or equivalent required
Minimum of 1 - 3 years of healthcare revenue cycle or patient access experience preferred
Hospital experience with multi-department revenue cycle experience strongly preferred
Strong understanding of patient access and revenue cycle workflows
Working knowledge of insurance verification, registration, and collections
Ability to learn hospital billing and cash posting functions
Proficiency with EMR and revenue cycle systems (Meditech Expanse or similar preferred)
Excellent communication and customer service skills
Strong attention to detail and accuracy
Ability to adapt quickly and manage changing priorities
Dependable, flexible, and team-oriented mindset
Willingness and demonstrated ability to learn multiple revenue cycle functions required

Nice To Haves

Associate's or Bachelor's degree in Healthcare Administration, Business, or related field preferred

Responsibilities

Greet and assist patients professionally, ensuring a positive patient experience.
Perform patient registration and check-in processes, including demographic verification and insurance capture.
Verify insurance eligibility and benefits accurately and in a timely manner.
Collect patient financial responsibility at the point of service in accordance with policies.
Ensure required forms (consents, ABNs, financial disclosures) are completed and documented.
Complete pre-registration workflows, including demographic and insurance validation.
Support authorization and referral processes as assigned.
Identify potential coverage or eligibility issues and escalate appropriately.
Communicate financial responsibility to patients clearly and accurately.
Perform point-of-service and pre-service collections following established scripts and compliance guidelines.
Respond to patient billing inquiries with professionalism and accuracy.
Assist with payment arrangements and financial assistance workflows as directed.
Post payments, adjustments, and contractual allowances accurately.
Reconcile daily cash activity and identify discrepancies.
Follow internal controls and audit requirements related to cash handling.
Assist with hospital billing functions as training is completed.
Review claims for accuracy and completeness prior to submission.
Identify and escalate billing errors, missing information, or potential denials.
Support follow-up and correction activities as assigned.
Float to any revenue cycle function based on daily operational needs.
Maintain readiness to step into assigned roles with minimal disruption.
Adapt quickly to workflow changes and shifting priorities.
Serve as a reliable coverage resource during PTO, leave, vacancies, or high-volume periods.
Adhere to HIPAA, CMS, and payer regulations at all times.
Follow established policies, procedures, and internal controls.
Maintain accurate documentation and audit readiness.
Participate in training, cross-training, and competency validation.
Performs other duties as assigned.