Manager, Rev Growth & Strategy

Lincare • Clearwater, FL

22h

About The Position

Coordinate, plan, and execute revenue growth strategies for the CPAP Call Center. Perform revenue growth analytics to identify opportunities and evaluate results of implemented strategies. Lead the day-to-day actions related to call center metrics. Maximize revenue and exceed established targets.

Requirements

• Advanced knowledge in Excel and/or Tableau
• Detail-oriented with strong organizational and planning (project management) skills
• Strong background in analytical consulting, data science, or related field
• Demonstrates strong critical thinking and problem-solving skills
• Experience in revenue growth, required
• Excellent written and verbal communication skills, required
• Bachelor's Degree in analytics field or demonstrable equivalent experience in the field, required

Nice To Haves

• Prior experience of outbound dialer operation and revenue driven call center management, preferred
• MBA/Master's Degree in analytics, preferred

Responsibilities

• Manage and plan Outbound Dialer campaigns (using Avaya POM) to increase patient penetration
• SME in all aspects of the AVAYA POM system
• Improve call center agent metrics including, but not limited to efficiency and order conversion rate
• Work collaboratively with business leaders to develop a continuous improvement culture
• Analyze data to suggest opportunities for improving sales conversion and revenue growth
• Work on multiple projects simultaneously with competing deadlines
• Manage cost-saving initiatives, executing associated plans and meeting targets
• Develop presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees