Manager Retail Training

Ahold Delhaize•Pleasant Hill, CA

3d•Hybrid

About The Position

Hannaford Supermarkets is seeking a Manager of Retail Training to research and deliver engaging training to retail associates. This role involves assessing training needs, developing learning strategies, and collaborating with various stakeholders to ensure training aligns with company strategy, technical requirements, and compliance laws. The manager will oversee a team of training specialists and serve as a subject matter expert in retail training, adult learning, and technology. The position requires a strategic thinker with strong project management skills and the ability to lead a team of professionals.

Requirements

BS/BA/Certification in Learning Design, Instructional Technologies, Adult Learning.
5 – 7 years’ experience in developing and conducting consistent, broad-scale training programs for a diverse workforce.
Demonstrated business acumen and ability to think strategically while focusing on project and daily task execution.
Knowledge of LMS administrative functions and experience with SuccessFactors.
Strong understanding of instructional design process for both classroom and online training.
Demonstrated project management capabilities and the ability to manage multiple projects/initiatives concurrently.
Significant, demonstrated experience with various delivery modes including printed materials, online training, and video.
Ability to lead a team of training professionals, support their ongoing development, and manage assignments/capacity across the entire team.
Strong communication (written and verbal), presentation, collaboration, and influencing skills.
Proficiency with current Windows/Microsoft Office products including SharePoint and Loop.
Proficiency in Articulate 360 suite, and experience with digital authoring tools.
Knowledge of adult learning concepts and current trends in technology-based learning.
Ability to comfortably lead/facilitate meetings and deliver presentations.

Nice To Haves

Retail/grocery experience is strongly preferred.

Responsibilities

Responsible for creating a training strategy and delivering training content that supports technical training for retail associates, onboarding/compliance training for retail positions.
Partner with the People and Organizational Development team to create developmental training for emerging retail leaders.
Identify training and development needs within the retail organization through organizational and job analysis, skill assessments and regular consultation with business managers.
Oversee a team of Retail Training Design specialists responsible for consulting, creating, and providing training content that supports evolving business needs and ensuring the ongoing technical and personal development of all retail team members.
Serves as the subject matter expert on retail training experience strategy, adult learning methodology and retail training technologies.
Collaborate to develop project goals, training objectives and training-related KPIs by analyzing program needs and proposing multiple solutions to drive company and individual performance.
Continuously re-evaluate our training strategy and ensure alignment with evolving technology, learning principles, demographic needs, and business requirements.
Collaborate with business leaders, managers, and employees to execute training plans consistent with corporate and retail business strategies.
Overall responsibility for ensuring/tracking associate completion of and compliance with all regulatory/mandatory and training.