Manager: Retail Operations
About The Position
Manages the overall day-to-day operation of two retail/ rental stores: Vail Sports V21 and Breeze Lionshead. This position is responsible for merchandising, financial management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Requirements
- High school diploma or equivalent
- A minimum of 3 years of retail experience
- A minimum of 2 years of management experience
- Proficient in Microsoft Office products; Word, Excel, Outlook
- English fluency
- Excellent communications skills both written and verbal
- Self-motivated with the ability to multi-task
- Ability to organize and prioritize multiple tasks in a fast-paced sales environment
- Knowledgeable of customer service and sales techniques
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Team-building skills
- Ability to handle confidential and sensitive information
Nice To Haves
- Familiarity with rental and retail POS systems preferred
Responsibilities
- Generate sales, and demonstrate and maintain a professional standard of guest service
- Evaluate sales trends and create methods for sales growth
- Manage and meet labor and operational budget
- Manage inventory control and meet or exceed inventory goals
- Role model and administer company policies, guidelines, core values and competencies
- Recruit, hire, train, coach, and maintain a quality core staff
- Enforce company cash handling policies and procedures, and other loss prevention policies
- Train staff on POS, product knowledge, guest service, resort information, and sales
- Conduct performance appraisals for and coach development of staff on a regular basis
- Maintain all company paperwork and safety standards according to policies and standards
- Communicate ideas or issues with the Regional Manager
- Remain current on new industry products and trends, and demonstrate knowledge of product
Benefits
- Free passes for employees
- Employee discounted lift tickets for friends and family
- Free ski lessons
- Employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
