Manager Nashua Street Supported Apartments $5,000 retention bonus

Care New England Health System•Providence, RI

20d

About The Position

The Manager Residential for The Providence Center’s Nashua Street Supported Apartments coordinates and oversees daily residential program operations, ensuring high-quality care and support for clients’ psychosocial needs, including mental health, substance use, medical, environmental, and housing needs. The manager leads residential staff, ensures compliance with organizational and regulatory requirements, and promotes a safe, therapeutic, and person-centered environment. The position is eligible for a $5,000 retention bonus. It requires flexible availability, including evenings, weekends, holidays, inclement weather, and rotating weekly on-call coverage to support 24/7/365 operations across six MHPRR programs. The manager may provide coverage between group residences, transport clients to appointments and activities, and perform other duties that support client goals and program needs.

Requirements

Bachelor’s degree in social work, psychiatric nursing, psychology, or a related field.
Three to five years of experience working with people with chronic mental illness; residential facility experience is preferred.
At least two years of supervisory experience.
Valid driver’s license, vehicle registration, current vehicle inspection, and insured automobile.
Knowledge of psychosocial rehabilitation, psychotropic medication, and case management.
Strong program development skills.
Ability to build rapport and establish trust with diverse clients and community partners.
Cultural competence and commitment to equitable and inclusive services.
Ability to speak effectively before team members and other employees and work with community agencies.
Excellent organizational, problem-solving, and time-management skills.
Proficiency in documentation and electronic record-keeping systems, including electronic medical records.
Ability to travel within the community with reliable transportation.
Availability to work flexible hours, including evenings, weekends, holidays, and during inclement weather, and to cover the program when unforeseen circumstances arise to ensure 24-hour coverage.
Ability to rotate with Residential Managers for weekly on-call coverage supporting 24/7/365 operations across all six MHPRR programs.

Nice To Haves

Experience in a residential facility.

Responsibilities

Oversee daily operations and programming of the group residence, ensuring high standards of care.
Supervise residential staff, including hiring, training, scheduling, performance management, and regular supervision meetings; periodically visit overnight staff during their shifts.
Guide staff on programming, training, risk management, and daily operations while fostering a collaborative, team-oriented environment.
Develop and implement recreational, therapeutic, and operational programming initiatives.
Maintain accurate, detailed, and timely required documentation.
Coordinate staffing coverage with other residential managers and provide direct support as needed.
Collaborate with the Residential Nurse on treatment planning and medication monitoring for residents.
Screen prospective residents and participate in referral processes.
Monitor program budgets and operational costs.
Ensure compliance with agency policies, ethical standards, regulatory requirements, and safety standards, including building inspections and evacuation procedures.
Administer and enforce organizational policies and regulatory requirements.
Facilitate communication and coordination among staff, departments, and external agencies.
Identify, assess, and respond to clinical emergencies and crises, including suicide risk and danger to others; provide crisis intervention and risk management, escalating to QMHPs or Emergency Services when indicated.
Lead regular staff meetings and support staff development, including participation in trainings and sharing learned material.
Provide coverage between group residences as needed.
Transport clients safely to appointments and activities as needed.
Maintain professional relationships with internal teams, residents, community partners, and the public.
Participate in committees, meetings, and professional organizations, and communicate relevant updates to staff.
Address staff concerns, resolve conflicts, and promote a positive, constructive work environment.
Perform other duties as assigned to support client goals and program needs.