Manager, Residential Services

Signature Health Inc•Cleveland, OH

15h•Onsite

About The Position

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more. Robust earned paid time off program (PTO). Federal Loan Forgiveness Program (available on eligible roles). Professional Development Support. SCOPE OF ROLE Reporting to the Senior Manager, Residential Services, the Manager, Residential Services will contribute to client access, engagement, and positive SUD/Behavioral Health outcomes for clients at our residential treatment center. The Manager, Residential Services will provide daily management, supervision and policy implementation for the residential treatment center while supervising the direct care staff. The Manager, Residential Services, will ensure best practices and guidelines are adhered to by all staff members as well as ensure the safety and well-being of all Signature Health clients.

Requirements

Master’s Degree required.
Valid unencumbered license in the state of Ohio required; Licensed Independent Social Worker (LISW) or Professional Clinical Counselors (PCC) required.
5+ years of experience in the Behavioral Health field required.
Minimum 1 year of supervisory experience required.
Extensive experience in the treatment and care of adults with mental health and substance use issues.
Strong clinical skills in developing treatment plans, writing progress notes and conducting psychosocial assessments.
American Heart Association (AHA) Basic Life Support (BLS) certification required.
Proficiency in Microsoft Office products.

Nice To Haves

2+ years of supervisory or management success preferred.
Residential treatment experience preferred.

Responsibilities

Effectively manage and oversee the daily clinical and administrative objectives and 24/7 staffing of the Residential Services team at your assigned location(s).
Management support may be required for alternate locations on an as needed basis for backup coverage.
Manager may be responsible for ongoing coverage of multiple Residential sites in collaboration with the Supervisor Behavioral Health, Residential.
Be actively engaged when overseeing your team member’s individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.
Lead by example by providing ongoing communication, teaching, and training to team members.
Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team.
Plan and oversee all client care operations and programs including site referrals, admissions, the development of treatment plans, documentation/progress notes, and personal care services.
Coordinate counselor and residential specialist schedules and plan for site coverage.
Provide leadership to the behavioral health services staff through appropriate decision-making, work assignment allocations, supervision, reviews, consultation, training and support.
Conducts residential orientation for all new residents, and new staff members conducting services in the residential treatment facility; may be in collaboration with Supervisor, other Signature Health residential team member(s), or Education and Training team.
Assist in resolving client grievances related to the Residential team.
Provide expertise to team members when dealing with crisis intervention and follow up on incident reports.
Ensure residential staff practice is within scope of their respective licensing/certifying boards.
Provide the team with clinical training opportunities for continuous development.
Develop and implement policies and procedures that meet/exceed ODJFS, OMHAS and CARF standards to obtain and maintain licensure in good standing.
Accurately track program metrics and complete required reporting.
Monitor compliance to legal guidelines, internal policies and quality standards; ensures maintenance of clinical documentation of behavioral health staff in accordance with OMHAS standards.
Assist in the strategic planning and implementation of growth strategies for residential services at your assigned location.
Establish and maintain excellent community relationships and serve as a community representative for Signature Health’s residential services for that site.
Other duties as assigned.