Residential Services Case Manager

Saint Francis House Inc•Boston, MA

7h•Onsite

About The Position

The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care – person-centered, recovery oriented, and trauma-informed – they focus on supporting progress in housing, income, and behavioral health.

Requirements

Highly reliable, proactive, independent, and consistent.
Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.
Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.
Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.
Strong communication, advocacy, interpersonal, and customer service skills.
Excellent organizational, time management, and attention to detail.
Proficient with Microsoft Office Suite or related software.
Able to work independently and collaboratively in a fast-paced environment.
Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
High School Diploma or equivalent required.
Experience with direct service or case management with vulnerable populations.
Proficiency in English required

Nice To Haves

Further education in a human service field a plus.
1+ years’ experience with people currently or recently experiencing homelessness preferred.
Lived experience with homelessness and/or recovery a plus.
Driver’s license and reliable transportation strongly preferred.
Bilingual in Spanish preferred.

Responsibilities

Welcome new residents and support a smooth transition from homelessness to stable, supportive housing.
Manage a caseload of approximately 30 residents, with about 30% requiring high-level support.
Build proactive relationships through regular outreach to ensure residents are connected to services.
Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.
Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy).
Use Motivational Interviewing to support residents’ readiness for change.
Collaborate with team and community partners to plan positive resident activities.
Coordinate with internal departments to address behavioral health, income, and basic needs.
Maintain timely, accurate resident records and review caseload regularly.
Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.
Act as liaison with landlords, providers, and other relevant parties as permitted.
Track performance with supervisor to meet participant and agency goals.
Adheres to agency code of conduct.
Performs other duties as assigned.