Manager, Research Support

University of Miami•Miami, FL

2d•Onsite

About The Position

The Department of Medicine at the University of Miami has an opportunity for a full-time Manager, Research Support on the UHealth campus. This position provides program support to facilitate research and oversees research operations to ensure efficiency and compliance with applicable regulations. The manager supports basic and applied research activities, including data collection and analysis, database maintenance, interpretation of research protocols and procedures, and adherence to research best practices. The role provides guidance and oversight to junior research staff and students, coordinates with research staff and external organizations, resolves operational problems, and assists with manuscripts, reports, and other program-related documents. The manager is also expected to stay current with developments in the field and advance expertise through education, training, and research. In the department-specific role, the manager partners with Principal Investigators, Project Directors, and study leadership to oversee administrative and operational activities for single-site and multi-site studies. This includes monitoring study milestones and performance, managing operational risks and workflows, supervising research personnel, coordinating staffing and stakeholder communications, supporting compliance and audit readiness, assisting with budgets and procurement, and contributing to strategic planning and program growth.

Requirements

Bachelor’s degree in a relevant field.
Minimum 3 years of relevant experience.
Knowledge of operational management, including optimizing day-to-day operations and processes.
Ability to implement organizational development strategies to improve effectiveness and engagement and manage change.
Knowledge of financial operations and management.
Ability to lead teams, build positive working relationships, and collaborate with others.
Proficiency with office software, technology, and relevant computer applications.
Strong verbal and written communication skills.

Responsibilities

Collect and analyze research data and maintain databases.
Interpret research protocols and procedures and ensure research follows best practices.
Provide guidance, mentorship, and oversight to junior research staff and students.
Conduct meetings with research staff, outside agencies, and other organizations to coordinate functions accurately and on time.
Provide technical and program support and resolve operational problems.
Assist with the preparation and publication of manuscripts, reports, and other program-related documents.
Stay informed about developments in the field that may affect department functions and advance expertise through education, training, and research.
Oversee administrative and operational activities for single-site and multi-site research studies in collaboration with investigators and study leadership.
Monitor study startup, enrollment, retention, reporting, closeout, timelines, performance metrics, and operational benchmarks.
Identify operational barriers, resource constraints, and project risks, and implement solutions.
Develop and optimize workflows, processes, and operational systems to improve efficiency, compliance, data quality, and research effectiveness.
Supervise, mentor, and provide operational leadership to research personnel, including onboarding, training, workload management, and professional development.
Coordinate staffing resources and workload allocation across research projects.
Liaise with investigators, research staff, regulatory personnel, institutional departments, research-support programs, sponsors, and external partners.
Coordinate administrative processes, approvals, resource requests, and stakeholder communications for study implementation and project management.
Prepare and distribute meeting agendas, minutes, action items, presentations, reports, dashboards, and other communications about study progress and operational performance.
Monitor compliance with study protocols, SOPs, institutional policies, sponsor requirements, and regulatory expectations; oversee documentation, reporting, audit readiness, inspections, and quality improvement activities.
Assist with project budget tracking, invoicing, procurement, and resource utilization in collaboration with department or division personnel.
Support strategic planning, operational forecasting, infrastructure development, and initiatives that strengthen research operations, enhance participant experience, and promote program growth.
Adhere to University and unit-level policies and procedures and safeguard University assets.