Manager, Research Support

University of Miami•Miami, FL

2d•Onsite

About The Position

The Department of Medicine at the University of Miami is seeking a full-time Manager, Research Support to work on the UHealth campus. The role provides program support and oversees research operations to promote efficiency and compliance with applicable regulations. The manager supports research studies from startup through closeout, working with investigators and study leadership to achieve project goals, milestones, deliverables, and requirements. The position also provides operational leadership for research support personnel and helps develop and improve processes, workflows, and systems across research projects.

Requirements

Bachelor’s degree in a relevant field.
At least 3 years of relevant experience.
Knowledge of operational management, including optimizing day-to-day operations and processes.
Ability to implement organizational development strategies, improve effectiveness and engagement, and manage change.
Knowledge of financial operations and management.
Ability to lead teams, build positive working relationships, and collaborate effectively.
Proficiency with office software, technology, and relevant computer applications.
Strong verbal and written communication skills.

Responsibilities

Contribute to basic and applied research by collecting and analyzing data and maintaining databases.
Interpret research protocols and procedures and ensure research is conducted according to best practices.
Provide guidance, mentorship, and oversight to junior research staff and students.
Coordinate meetings with research staff, outside agencies, and other organizations to ensure timely and accurate coordination.
Provide technical and program support and resolve operational problems.
Assist with preparation and publication of manuscripts, program-related documents, and reports.
Stay informed about developments in the field that may affect department functions, and advance expertise through continued education, training, and research.
Oversee administrative and operational activities for single-site and multi-site research studies in collaboration with Principal Investigators, Project Directors, and study leadership.
Monitor study startup, enrollment, retention, reporting, closeout, timelines, performance metrics, and operational benchmarks.
Identify operational barriers, resource constraints, and project risks, and implement solutions to support timely completion of study objectives.
Develop, implement, and optimize workflows, processes, and operational systems to improve efficiency, compliance, data quality, and research effectiveness.
Supervise, mentor, and provide operational leadership to research coordinators, associates, analysts, assistants, trainees, and other research support personnel, including onboarding, training, workload management, and professional development.
Coordinate staffing resources and workload allocation across research projects.
Liaise with investigators, research staff, regulatory personnel, institutional departments, research-support programs, sponsors, and external partners.
Coordinate administrative processes, approvals, resource requests, and stakeholder communications for study implementation and ongoing project management.
Prepare and disseminate meeting agendas, minutes, action items, presentations, reports, dashboards, and other communications about study progress, operational performance, and strategic initiatives.
Monitor compliance with study protocols, SOPs, institutional policies, sponsor requirements, and regulatory expectations; oversee documentation, reporting, audit readiness, inspections, and quality improvement activities.
Assist with project budget tracking, invoicing, procurement, and resource utilization in collaboration with department or division personnel.
Support strategic planning, operational forecasting, infrastructure development, and initiatives that strengthen research operations, participant experience, and long-term program growth.
Adhere to University and unit-level policies and procedures and safeguard University assets.